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debjan
03-05-2009, 03:00 AM
Hi,

I recently purchased the Small Stakes version and have a big problem with the auto import function in HM.
Evey time I open a table in a poker room. i. e. PS or FT and click on auto import the HUD loads up but after like 2 hands it gets stuck and doesn't refresh anymore. The auto import function doesnt lrefresh new hands anymore.
It reads only like 2 hands in one session and all the others don't get importet.
It also doesn't work when I try to import the same HH as „Import as file in holdem manager“.
I already tried the same thing with a new data base but that does not work either.
Just to check if there was something wrong with my system I downloaded the PT3 as a trial version. PT3 works just fine and reads the HH without any issues and updates it constantly. So I know the problem does not come from my data base.
I pretty much tried everything to fix this issue also checked the forum to find out if other useres have similar problems but unfortunately I coulnd't find any suggestions how to solve this.
Hope you can help be figure out why this is not working the way it is supposed to.

P.S. My Laptop runs with Vista, UAC is enabled

morny
03-05-2009, 02:41 PM
Disable UAC Please and reboot http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

debjan
03-06-2009, 06:49 AM
Sorry Morny I was wrong , i ment uac is disabled, but HM doesnt work

morny
03-06-2009, 03:30 PM
Is this for observed hands or is it for hands where you actually playing at the table?

Observed hands dont update but if its also happening for played hands can you create a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and then Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

Let me know if it still continues with the new install and then the new database

debjan
03-07-2009, 04:31 PM
Hi morny

It's a little difficult to explain.
when i try to read in a hh from ps or ft which is already saved on my computer it reads the file without showing any error yet it doesn't move it to the archiv folder afterwords. Wenn I click the button „stop import“ it doesn't end the import which is actually already finished. When I then end the program I get the error message saying the import is still running (which actually isn't). It does the same thing with the „auto import“. I added two screen shots to clarify that.
Problem with auto import: I newly installed everything with your instructions yesterday and also apllied a new db. After that the auto import function worked fine on one single fullring table. When I opened an additional 6max table the auto import at the fullring table was cancelled and it didn't even start at the 6max table. Only after I restart my computer the auto import might work but that only on one full ring table. When I try to cancel the auto import manually (by clicking the stop import button) it doesn't end the service neither just like I explained before.

morny
03-07-2009, 04:35 PM
Email me morny@holdemmanager.net and well do a teamviewer session