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laryto
05-15-2011, 06:32 AM
Hello,

I have the following problem: when I import pokerstars hands, no matter automaticly or manually, HEM tells me that everything is imported with no errors. However when I want to see stats there is no player there. Even on the left side of HEM after import it still is written total players zero.

i read the other topics and because I'm using win7 64-bit i did the following: started pokerstars and hem as administrator and turned off UAC.

However the problem still persists

fozzy71
05-15-2011, 09:25 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


*Try creating a new UTF DB - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questions/372/Reinstalling+on+a+new+PC+-+Backup+Tips


If the new DB has the same problems, Please zip and email the problem hand histories, with a link to this thread, to support@holdemmanager.com

laryto
05-15-2011, 12:12 PM
i forgot to write that i updated to the latest version yesterday. So I changed my local and regional settings, restarted PC and created new DB but the problem still persists. I sent you a letter on support@holdemmanager.com

Patvs
05-16-2011, 09:21 PM
Which SQL version are you using?

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) And reboot.

clear filters (even though it appears no filters are selected)