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samuel1976
05-12-2011, 10:24 AM
Playing on entraction network and about a week ago (could be since the update not 100% certain) my HEM has stopped importing all of the hands.

The HUD is working as 99% of hands are appearing in the database and oddly when I go through the raw hh file I can find these hands in the raw file.

It's not a case of leaving tables as this was mid session, AND it appears that its the bigger pots. Maybe because I'm not noticing the smaller pots but definatly missed alot of big winning and losing hands.

I tried to reimport from fold/file and also copied the info to a new notepad file and still doesn't import.

Finally updated to the latest and all that a couple of days ago to see if that solved the issue but sadly not.

I've pasted in a hand history that is missing incase randomly entraction or something is obviously causing this issue.


Game # 2211911629 - Texas Hold'em No Limit EUR 2/4 - Table "Salamanca"

Players(max 6):
cl0wn_xD (EUR 533.45 in seat 1)
Bambii99 (EUR 105.10 in seat 2)
HornyHans (EUR 400.00 in seat 3)
fynjybec (EUR 844.15 in seat 4)
__01__ (EUR 575.00 in seat 5)

Dealer: Bambii99
Small Blind: HornyHans (2.00)
Big Blind: fynjybec (4.00)

__01__ was dealt: Tc - Td

__01__ Raise (12.00)
cl0wn_xD Call (12.00)
Bambii99 Fold
HornyHans Call (10.00)
fynjybec Call (8.00)

Flop 3d - Th - 4h

HornyHans Check
fynjybec Check
__01__ Bet (30.00)
cl0wn_xD Call (30.00)
HornyHans Fold
fynjybec Call (30.00)

Turn 3d - Th - 4h - Ad

fynjybec Check
__01__ Bet (102.00)
cl0wn_xD Fold
fynjybec All-In (802.15)
__01__ All-In (431.00)
fynjybec Payback (269.15)

River 3d - Th - 4h - Ad - 8c

fynjybec shows: 3s - 3h (three of a kind, Threes)
__01__ shows: Tc - Td (three of a kind, Tens)

__01__ wins: EUR 1,201.00 (with three of a kind, Tens)
Rake: EUR 3.00

Game ended 2011-05-11 13:47:17 BST

samuel1976
05-12-2011, 10:27 AM
edit:- also looked at villan on HEM and the hand hasn't wrongly gone to him, completely missing. But this isn't the only hand maybe had 10-20 in the past week.

Patvs
05-12-2011, 01:57 PM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy)


And try to reimport the hands into a new database.

samuel1976
05-14-2011, 09:56 AM
Thanks for reply, I've tried this and still no avail.

I'm not 100% certain but it seems to be missing all the big pots, it might be the ones where I am all in postflop but cannot be certain. Looked through the database and struggling to find any hands I remember being all in post flop.

Sarek
05-14-2011, 12:21 PM
When (and if) you will find these hands - email them (original HHs) to support@holdemmanager.com with link to this thread.