Can't reset serial code

[BingoBerra]

Hi, I need to reset a serial code but the "RESET ALLL PROFILES"-button doesn't work. What do I do?


Mats Hellberg

[Patvs]

we have launched a new online form for resetting your own serial codes.

This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

Please go to Hold'Em Manager Poker Software - Tracking and Analysis Poker Software (http://www.holdemmanager.com) and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.

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If that completely fails, email sales@holdemmanager.com

[BingoBerra]

Where do I sign up? The link in your post just leads to the regular homepage.

[BingoBerra]

OK, I signed in with my existing account. The reason why I need to reset one of the codes is that the computer refuses to open HEM with the existing code, it's sort of stuck with the code (PRO-xxx). And as I have already mentioned, the reset button doesn't work (nothing happens when i press it).

[netsrak]

I deleted the code from your post.

Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

[BingoBerra]

OK. reg.log-file sent.

[Patvs]

the computer refuses to open HEM with the existing code, it's sort of stuck with the code (PRO-xxx).



First of all, we need to enable the option to see Hidden Files: How to see hidden files in Windows (http://www.bleepingcomputer.com/tutorials/tutorial62.html)
http://rvgsoftware.fileburst.com/images/hidden.jpg
Problems Registering Holdem Manager:

Delete C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\HoldemManager.lic)

This is a hidden SYSTEM file. (not just a regular hidden file)

Also please try this:

1. Create a new text document in the Config folder and name it LicDebug
2. Open HM and register
3. Close HM and delete the LicDebug.txt file


That should completely clear the code.