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retroguy1987
05-07-2011, 12:51 AM
Hello
I posted on 2+2 but ill post here as well if it helps me get the darn thing working. I have spent time to make a custom hud using panels to surround my seat. only everytime i finish placing the panels where i want them THEY MOVE. worse still, because my hem isnt live tracking and starting a hud for what ever reason im having to rearrange my hud mid cash game.

How do i fix these 2 issues.

Patvs
05-07-2011, 01:09 AM
Playing on which site?

-1 setup the seating preferences for the site: http://faq.holdemmanager.com/questions/34/PreferredSeating

-2 when you've moved the HUD panels--> click on File in TableManager--> and select SAVE POSITIONS.

retroguy1987
05-07-2011, 01:15 AM
Playing on pokerstars.

1 - I have already set the preferred seat. On a hud design without panels it is working fine.

2- I have tried saving the layout but it moves after the hand regardless.

Patvs
05-07-2011, 01:29 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off.

Turning off UAC (User Account Control) or giving HoldemManager full administrator privileges is necessary because otherwise the "Save Positions" in TableManager will have no effect.


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Turn off Live Tracking... and turn off Pre-fetch for PokerStars.
After you've fixed the positions of the HUD, you can turn pre-fetch back on.

Also rightclick on a table in TableManager, and check if the correct HUD configuration is automatically assigned to the table. Try to manually set the number of players of the table here too.

retroguy1987
05-07-2011, 01:39 AM
I am using panda antivirus and comodo firewall

I have already updated to latest beta

Already checked admin priviledges - all are correct

I added an exception and already have UAC turned off.

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i will try your suggestion of turning off live tracking and prefetch

retroguy1987
05-07-2011, 01:50 AM
ok odd. when i check table manager it tells me the wrong number of people. Said 6 man table when i was on a 10 man.

Patvs
05-07-2011, 02:08 AM
Try changing it in TableManager to 10 (by rightclickin on the table)

Also, just as a test, try to UNINSTALL Comodo.