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View Full Version : Can't start HEM: Root element missing error



PALillie
02-22-2009, 08:02 PM
I brought the pro version of the software from the special offer you guys & cardrunners had and it was working perfectly for about two months, now whenever I try to start the programme up I get this error message "An error occured while loading the prefs file: Root element is missing" i've updated the software from this site, tried repairing it from the original setup file & updated windows so i'm just about at the end of my tether and minutes from putting my computer through the wall please help me!!!!

Al1
02-22-2009, 08:45 PM
Can you try this version and tell me if it persists: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe

PALillie
02-23-2009, 07:02 AM
no that didn't work unfortunately am i going to have to uninstall & reinstall it all over again?

Al1
02-23-2009, 03:11 PM
no that didn't work unfortunately am i going to have to uninstall & reinstall it all over again?

Can you reinstall HM:

1) Make a backup of the "Config" folder in a safe location, this folder is in the RVG Software\Holdem Manager\ folder
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upgrade HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it works for a while and if it does proceed to step 9
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works again for another while and if it does proceed to step 11
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works

ausflipd
04-18-2009, 01:36 AM
I have the same problem and uninstalled HEM, now i need to put in another product code, i think i have one left but i also think i'll need that as im gettin vista. will using this product code mean i cant register again

morny
04-18-2009, 12:08 PM
You can email me the key and ill reset the code for you so you can use it again morny@holdemmanager.net

needhelpimo
05-02-2009, 01:38 AM
ok im having this problem too. so the only solution is to fucking uninstall hem and copy all my shit? that takes up a lot of time for me in a boring way and that time it takes up is worth more than your program costs ffs. is this a joke? how is this root shit just missing and why does hem freeze when it tries to create a new one. what a fucking joke. unbelievable unmotherfuckingbelievable.

zion
05-02-2009, 02:36 AM
Switch to PT3 and your mood will be in top shape ... :D:D:D