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HKBW8y
05-03-2011, 07:32 AM
Hi:
Dear supporter, i had download the latest update patch Update Existing Install - Version 1.11.06e , but i can't run the upgrade, please help me check, here is the screenshot :
http://i257.photobucket.com/albums/hh209/ok1984/hmupdate.jpg
Regards.

fozzy71
05-03-2011, 09:54 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Clear your web cache - How do I clear my web browser cache? (http://www.java.com/en/download/help/webcache.xml)

Download the update again, using the right-click > save link as... option to download the update to a new folder.

http://www.holdemmanager.com/Downloads/HmUpdate.exe

HKBW8y
05-03-2011, 11:11 AM
System: Windows XP SP3 Fireware,Anti Virus:ESET Smart Security

Control Panel > Regional Settings Format to English (USA). Done.

Cache cleaned, and i had saved the new upgrade files at new folder.

All done, but i got the problem again:
http://i257.photobucket.com/albums/hh209/ok1984/hm2.jpg

BTW, i had never had this problem before. And i had new system weeks ago.

Regards.

fozzy71
05-03-2011, 01:39 PM
It appears to be an issue affecting only XP machines. Try unzipping the update file manually to a new folder with 7zip or winrar. Then manually copy the contents of the unzipped folder to the \holdem manager install folder.

HKBW8y
05-03-2011, 01:50 PM
It appears to be an issue affecting only XP machines. Try unzipping the update file manually to a new folder with 7zip or winrar. Then manually copy the contents of the unzipped folder to the \holdem manager install folder.

Thank you very much, this one works perfect :P

fozzy71
05-03-2011, 09:34 PM
Our latest release '.06e1' should resolve these problems.