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viper31573
04-30-2011, 09:28 PM
my HEM is importing the hands, but no hud pops up. How do i get the hud to work on RPM?

netsrak
05-01-2011, 06:03 AM
* Please try updating to the latest version 1.11.06d http://www.holdemmanager.com/Downloads/HmUpdate.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

Weedymellow
05-01-2011, 09:09 AM
Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

Hi netsrak, thanks for the tip it help me a bit, i did something like that cause i had the same problem under Windows XP. I wasnt able to see HUD at table, neither in Replayer. But under XP you also have to uncheck the box: ''Protect my data'' while doing your suggestion.

I did it with HEM.exe and HUD.exe, but it bugged with DBControlPanel.exe, then i realised that it was SQL, and cause SQL is already in my firewall exceptions list, i thought it was the reason why...

So, that gaves me an idea, i went in my firewall panel and added HEM.exe and HUD.exe to the exception list...

Since i have HUD in replayer now, and it work even if i start HEM by double-left-clicking the HEM desk's shortcut (no need to go in folder to right-click/uncheck both softwares no more)...

Now i didnt tried on poker sites yet cause i wonder if i can meet security issues this way? May i have a feed back about this pls?

Thanks

viper31573
05-01-2011, 10:20 AM
I am already using the newest HEM, and im also using XP. I will go through the list of questions and answer them, but was wondering if the HH looking like this could be the problem. This is what it looks like when i copy a HH from HEM to clipboard




<game id="33606494-27" starttime="20110424002620" numholecards="2" gametype="23" realmoney="true" data="20110423|$200 Freeroll - NL Holdem - 00%3A00|33570452-1|33606494-27|true">
<players dealer="8">
<player seat="0" nickname="60nine" balance="$1358.00" dealtin="true" />
<player seat="1" nickname="minkster67" balance="$4365.00" dealtin="true" />
<player seat="2" nickname="blinky61" balance="$970.00" dealtin="true" />
<player seat="3" nickname="icedflush" balance="$527.00" dealtin="true" />
<player seat="4" nickname="CristiR" balance="$3065.00" dealtin="true" />
<player seat="5" nickname="viper31573holdem" balance="$1259.00" dealtin="true" />
<player seat="6" nickname="juhikosam" balance="$745.00" dealtin="true" />
<player seat="7" nickname="Robheck12" balance="$745.00" dealtin="true" />
<player seat="8" nickname="OCLowrider" balance="$745.00" dealtin="true" />
<player seat="9" nickname="catdaddy6862" balance="$1251.00" dealtin="true" />
</players>
<round id="BLINDS" sequence="1">
<event sequence="1" type="SMALL_BLIND" timestamp="1303622811687" player="9" amount="50.00"/>
<event sequence="2" type="BIG_BLIND" timestamp="1303622811687" player="0" amount="100.00"/>
</round>
<round id="PREFLOP" sequence="2">
<event sequence="3" type="FOLD" timestamp="1303622813843" player="1"/>
<event sequence="4" type="FOLD" timestamp="1303622814093" player="2"/>
<event sequence="5" type="FOLD" timestamp="1303622816468" player="3"/>
<event sequence="6" type="CALL" timestamp="1303622816828" player="4" amount="100.00"/>
<event sequence="7" type="ALL_IN" timestamp="1303622819781" player="5" amount="1259.00"/>
<event sequence="8" type="FOLD" timestamp="1303622820015" player="6"/>
<event sequence="9" type="FOLD" timestamp="1303622820328" player="7"/>
<event sequence="10" type="FOLD" timestamp="1303622820531" player="8"/>
<event sequence="11" type="FOLD" timestamp="1303622823671" player="9"/>
<event sequence="12" type="FOLD" timestamp="1303622826218" player="0"/>
<event sequence="13" type="FOLD" timestamp="1303622848062" player="4"/>
<cards type="HOLE" cards="Qs,Kc" player="5" hand="King High"/>
</round>
<round id="END_OF_FOLDED_GAME" sequence="3">
<event sequence="14" type="MUCK" timestamp="1303622848906" player="5"/>
<winner amount="1509.00" uncalled="false" potnumber="1" player="5" pottype="n"/>
</round>
<round id="END_OF_GAME" sequence="4">
</round>
</game>

viper31573
05-01-2011, 10:22 AM
here is a screenshot since this forum isnt recognizing the HH when i post it

http://shup.com/Shup/502737/11141102115unlednotepad.png

netsrak
05-01-2011, 12:08 PM
...
* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

We need the answers to the FAQ and the config file...

viper31573
05-09-2011, 10:47 AM
I seem to have made some progress here. Ive got it to the point where after multiple times of using table finder, hud stats for about half the table will appear. There was 1 night where the stats for everyone worked, but the next time i loaded up RPM i was back to square one. table finder never works the 1st time. I think last night it took around 20 tries to get it to work. here are teh questions and answers


What version of Holdem Manager are you using?
1.11.06e1
What poker site are you playing on and does the problem occur on more than one site?
RPM. never had this problem on stars or FTP,and i havent tried any other merge site
Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
NLHE
Have you clicked on the Start Auto Import button?
yes
Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.
If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.
If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+
yes i tried it,and it partially worked. see statement at top. as for it not working the 1st time,that could be i was doing it wrong,but once i got it working,i still didnt have hud stats showing for every player other than the 1st nite.
If you open the hand history files, are they written in English?
yes
Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

netsrak
05-10-2011, 04:08 AM
Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extentions turned off.

viper31573
05-10-2011, 09:09 AM
sorry,thought i did that yesterday. here it is

fozzy71
05-10-2011, 10:35 AM
1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Configuring Windows To Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder - http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK

After you use it once the next tables should work automatically.


If you are still unable to get it working please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 13:00 - 22:00 GMT, 7 days a week.