View Full Version : HmHud has stopped working

04-30-2011, 10:40 AM
Hi, i get this error this morning

Problem signature:
Problem Event Name: APPCRASH
Application Name: HMHud.exe
Application Version:
Application Timestamp: 4d93d151
Fault Module Name: HMHud.exe
Fault Module Version:
Fault Module Timestamp: 4d93d151
Exception Code: c0000005
Exception Offset: 0008a4b9
OS Version: 6.1.7601.
Locale ID: 3084
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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i wannnnnt my hudddd, whats happening


04-30-2011, 11:25 AM
*Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Please give HoldemManager Administrator rights -

1) Go to C:\Program Files\RVG Software\Holdem Manager (Program Files (x86) if you have the 64bit version)
2) Right-click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Do the same for HMHud.exe and DBControlPanel.exe

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

**If you still have the issue, try resetting your config/prefs files:

Windows hides 'known file extensions' by default. Configuring Windows To Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

0. Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt, and holdemmanager.config.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.

***If none of that helps, I would suggest a clean reinstall:


1) Export any custom HUD configs individually, make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files. If you have custom filters/reports/stats, just copy the entire \holdem manager folder before uninstalling.
2) Uninstall HM with Revo Uninstaller Pro - Uninstall Software, Remove Programs easily (http://www.revouninstaller.com) using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/Holdem_Manager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

04-30-2011, 11:27 AM
If none of that helps, please send us some log files:

Enable logging from the HUD options->Table prefs menu. When the crash happens again, go to the logs\log.txt file and move it to another location before you restart the hud. I want to get the 'crash' log.txt file after you finish playing. If you restart the hud before moving the log.txt file, it is overwritten.

Please email them to support@holdemmanager.net, with a link to this thread.

Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default. Configuring Windows To Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

From your Windows "Start" button, select "Run..."

Type DXDIAG in the "Open:" field and hit Enter.

DXDIAG will start, and may display a prompt that begins "Do you want to allow DxDiag to check if your drivers are digitally signed..." Answer "Yes" to this query if it appears.

A window entitled "DirectX Diagnostic Tool" appears, and in the lower left corner, a progress meter begins to advance towards the right as DXDIAG collects information relating to the system's hardware and Windows component configuration.

When the progress indicator disappears, hit the "Save All Information" button. Save this file as DXDIAG.TXT where it can be easily located. By default, DXDIAG will place this file on the Desktop.

Note: If you do not see a button that allows you to save the output, you will need to log on to Windows as the Administrator.

Attach this file