View Full Version : Imported tournaments from pokerstars got wrong data

04-30-2011, 10:03 AM
I imported data and auto import started it worked well till today.
Now tournaments are imported wrong, not showing that tournament is finished, not showing that tournament is turbo, wrong size of tournament, and winning etc. Showing that hands are incomplete.
I tried import data from pokerstars and import single file with result but nothing helped.


04-30-2011, 11:33 AM
Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.


Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Results.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.


04-30-2011, 03:02 PM
Thanx for answer.

I did like you said.
And still tournaments which aren't incomplete are incomplete and everywhere where should be turbo is regular speed.

I got hand history imported sent by support@pokerstars...

But problem arent hands just tournament info

Playing Audit history didn't say anything about being imported or something fixed or duplicated.
File 1 of 1 imported.

But what's very important for me is all stats about tournaments: buy-in, size, place, winnings, etc. this things i got still wrong and "import" fixed nothing.

Right now im fixing this stuff manualy...

I changed decimal from , to . and restarted too.

I got Win7 x64, Firewall Commodo, AntiVirus: Avast

Waiting for answer.


05-01-2011, 05:50 AM
Please zip and mail the original handhistory files and summary files (you find them in the HM archive folder or in the handhistory folder of your poker client) together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.

05-04-2011, 02:59 PM
I manualy fixed some tourneys, and it working well now.
Only small problem it still showing speed regular when it should be turbo, but can live with it.

05-04-2011, 10:34 PM
Email us a handhistory file to support@holdemmanager.com
if it's still wrong categorized as the wrong speed in 1.11.06e