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mic23
02-18-2009, 08:06 AM
I play on Betfair with HEM 1.07. When I sit down at a table, my and every player I have history with's stats are displayed correctly with let's say 1.2k hands.
When I or he plays the first hand - the hud for me or the player disappears and reappears with only session stats (displaying "Hands: 1"). But it's not in Session Stats mode - the flag to switch to session stats is still there.
When a player leaves the table and sits down again - the stats for this player get reset again.

Any ideas?

Thank you very much.

morny
02-18-2009, 06:27 PM
Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work with the default config files
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

Also make sure UAC is disabled http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

mic23
02-19-2009, 04:32 AM
I will do that today. Thanks for your response.

mic23
02-20-2009, 12:25 PM
I followed the steps 1 to 8.
I didn't have to test long - right on the first table, same result. My stats get reset as soon as I get dealt in - with the beta and default config. Same with other players it first displays history with.

morny
02-20-2009, 04:13 PM
Email me and well do a teamviewer session morny@holdemmanager.net

mic23
02-25-2009, 12:10 PM
any news on this? I'd be ready for a teamviewer session, although I don't know if it would work because I'm behind a router, firewall and proxy ...

mic23
03-12-2009, 06:36 AM
*bump*

any news on this issue? it is very annoying.
also I found out that if a player just reloads, his stats get reset.

thank you.

morny
03-12-2009, 09:29 PM
Did you email me morny@holdemmanager.net so we can do a teamviewer session, email me and let me know a suitable time