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phenom
04-27-2011, 04:35 AM
HM stopped working today at Entraction/PokerMambo. Client downloaded some big update when I fired it up.

Sarek
04-27-2011, 05:42 AM
It works, but you need to use Table finder 2 times:
1) when you open TF first time, it says "can't find tables" - simply drag red cross on table, drop it there and press OK in TF. Then close it.
2) After next played hand open TF again - it will show table name in list. Put cursor on it and drag Red cross on table and drop. TF will ask to add pokerclient name to the list - please confirm.

http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD

Bleight
04-27-2011, 06:32 AM
After the update no Tabler Manager, Table Finder nor HUD is launched after autoimport . How to open table finder then? Hands are imported but no TF available.
Please help.

Bleight
04-27-2011, 06:57 AM
Restarting HM helped. It works.

Shloogy
04-27-2011, 11:18 AM
Should we expect a fix in the in the near future?

Sarek
04-27-2011, 12:18 PM
There is nothing to fix. Pokerclient has changed EXE name. So to teach HM about this new name you only have to do this procedure ONE time.

nacekk
04-27-2011, 05:42 PM
what is TF and where do i find that???

Sarek
04-27-2011, 05:58 PM
See my first post in this thread

nacekk
04-27-2011, 06:06 PM
found it.. its in the table manager menu...

awojj
04-28-2011, 09:55 AM
it doesn t say "can't find tables" cause i m playing on different network and tables at the same time imo...

what s the solution please?


EDIT: it s ok, auto detect just doens t work.

mousebreaker
04-29-2011, 06:53 AM
I have tried this over and over again. No succes!

The table manager window itself are blank. No tables. When i go to TF it has detected the tables, but no matter how many times I drag the red square over the selected table name, nothing happens. I did follow the instructions, and waited till another hand was imported

What can I do?

Patvs
04-29-2011, 08:44 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Did you try to delete HoldemManager/Config/exenames.txt and then restart HoldemManager?

mousebreaker
04-29-2011, 09:21 AM
Hi patvs

I've just tried to delete the exename.txt but that didnt help either. I am runnning 1.11.06d at the moment. But in the table manager the version is named 1.11.06b.

What worries me, is that the table manager is totally blank. It should list the tables due to the FAQ. No tables listed there. TF has the opened tables on the list. But no reactions whenever I drag the red square to a selected table.

Sarek
04-29-2011, 12:41 PM
When you open TF and see there list of tables, first put cursor on table in this list (select it) and then drag red cross and drop.

mousebreaker
04-29-2011, 01:05 PM
Hi Sarek

I do that every time. Ok i tell what I do and see step by step.

1) I open pokersoftware, start playing and HEM (1.11.06d) start auto import
2) When I have played a couple of hands, which HEM imports (I can see all stats in reports, graphs and so on) the HUD doesnt start up
3) The table manager (1.11.06b ! ) window is open, but there are no tables listed
4) I open table finder and the poker table IS listed e.g Entraction - Exeter. In a split second when I open the TF i can see the red square move away from the table. Window title: None Owner: None. The text is select an unattached table........... I highlight the entraction - exeter by clicking on it and then I drag the red square to the highlighted table name. Then I press ok and the table finder window closes automatically
5) I play at least 1 more hand at entraction - exeter and when HEM has imported the played hands again I open table finder once again, and I do the exact same thing as in #4 with the exact same results.

nothing works for me :(

awojj
04-29-2011, 01:17 PM
my TF is also 1.11.06b but all is work now. hud appears alone like on other network...

ducktale
04-30-2011, 03:27 AM
I have the same problem as mousebreaker

I do all the same. And the result is the same

May be you can make special patch for Entraction? =))

netsrak
04-30-2011, 06:46 AM
Please try this:


1) close holdemanager
2) delete your existing exenames.txt file, so hm will rebuild it to default:
delete > \holdem manager\config\exenames.txt
3) start hm< auto import, open the table manager, and test on a single cash table.

try the table finder again - http://faq.holdemmanager.com/questions/60/configuring+table+finder+to+show+hud+

mousebreaker
04-30-2011, 07:16 AM
I have done that before, and I just did it again. No succes :(

Netsrak. Would a teamviewer session be helpfull. So you could se my screen when I am going through things or you could control my mouse.

I think that would be the best solution right now.

TeamViewer - Free Remote Access and Remote Desktop Sharing over the Internet (http://www.teamviewer.com)

ducktale
04-30-2011, 07:19 AM
Please try this:


1) close holdemanager
2) delete your existing exenames.txt file, so hm will rebuild it to default:
delete > \holdem manager\config\exenames.txt
3) start hm< auto import, open the table manager, and test on a single cash table.

try the table finder again - http://faq.holdemmanager.com/questions/60/configuring+table+finder+to+show+hud+

I did it. But problem didn't sovle.

Table Finder message:

"I cannot find any unnatached hands. Please wait until the Manager imported some"

But Holdem imported hands correctly and i can see played hands in "Cash Games Report".

netsrak
05-01-2011, 05:49 AM
Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer (http://www.holdemmanager.net/teamviewer) session.

ducktale
05-02-2011, 04:46 PM
huh.... i reinstall my Holdem Manger and my problem is solved.


thanks for the help!

awojj
06-17-2011, 06:38 AM
hi again

i got a new problem on redhot: import and hud are ok during MTT till change of table. after i change, import is still running correctly but impossible to get hud.

table is listed in table manager with all stats at 0.
no table in table finder.

just reboot computer doesn t resolve it, but it s ok if i turn off my computer and then turn on.

do you have any idea please?

i use the last version and AVG.

thanks a lot.

Patvs
06-17-2011, 08:37 AM
Update to: http://forums.holdemmanager.com/releases/82571-1-11-07-pre-release.html

Try using the TableFinder: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

awojj
06-17-2011, 08:39 AM
made it both...

Patvs
06-17-2011, 08:48 AM
Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily



Try creating a new empty database.

If that doesn't resolve it, reinstall HoldemManager with the full installer @ http://www.holdemmanager.com/Downloads/Holdem_Manager_Setup.exe
and reinstall Entraction.

awojj
06-17-2011, 09:27 AM
W7 and AVG.

all of that is done...

i have to say it s not always like that when i change table. maybe 20% of time.

Patvs
06-17-2011, 10:12 AM
Did you already create a new database and reimport your hands?

Take a screenshot of the TableManager + the table when this happens for you again.

awojj
06-17-2011, 10:23 AM
Did you already create a new database and reimport your hands?

not yet. got a millions hands DB...

awojj
06-19-2011, 03:43 PM
Take a screenshot of the TableManager + the table when this happens for you again.

i m playing now and it happens again. but this time, i didn t change table...

Patvs
06-19-2011, 05:29 PM
Are the two tables from the screenshot both played at Red Hot poker, or is the table on the right played at a different site?


You said it happens 20% of the time (move to new table--> no HUD).
When this happens:
-Are there always antes involved?
-Are you always multi-tabling or
-playing at a different pokersite simultaneously
-Are you using one main HUD configuration that is assigned to "ANY SITE"
-What sort of error does the TableFinder show, after you highlight the table in TableManager?
-Will the HUD show for the hands from this new table, if you replay them afterwards in the replayer?

awojj
06-19-2011, 06:24 PM
table on the right is on ipoker. no problem with it.

-Are there always antes involved?
i can t answer to it... there s not ante on each tourney on redhot and i dont know if this problem appear only when ante are involved. i ll have a better look next time.

-Are you always multi-tabling or playing at a different pokersite simultaneously?
yes, always multi tabling on different rooms


-Are you using one main HUD configuration that is assigned to "ANY SITE"?
yes.

-What sort of error does the TableFinder show, after you highlight the table in TableManager?
see the screenshot.+ "unattached tables" with an empty list


-You said it happens 20% of the time (move to new table--> no HUD)
i thought it was after move to a new table. but it s not the case cause today i didn t change.

Patvs
06-20-2011, 12:17 PM
-Will the HUD show for the hands from this new table, if you replay them afterwards in the replayer?


Can you create a separate HUD configuration for Entraction.
(you can just clone your current HUD so they're identical)

Go to hud options--> player preferences--> use for tab
assign one to Entraction.. and your main HUD to ipoker. (and not to any site)


--

When you get the


http://forums.holdemmanager.com/attachments/manager-bugs/14281d1308522259-entraction-bug-hem2.jpg error.

Is HoldemManager actually importing handhistories from the new table?
And those hands do show up in HoldemManager? (and aren't imported as errors?)

awojj
06-20-2011, 01:26 PM
-Will the HUD show for the hands from this new table, if you replay them afterwards in the replayer?

tourney appears like incomplete in data view. i can t see the replayer for hands dealt after hud turned off.
but, in C:/HMArchive, i can see ALL the hands of this tourney. so i suppose i can say they were all imported?




-Can you create a separate HUD configuration for Entraction.

i ll do it before starting my next MTT with ante on entraction.



-
Is HoldemManager actually importing handhistories from the new table?
And those hands do show up in HoldemManager? (and aren't imported as errors?)
i didn t change table on this tourney, so it s not the problem like i thought before yesterday.

awojj
06-23-2011, 05:00 PM
i m now on a tourney with ante on redhot. ante is the problem with HUD. HUD stopped suddenly only on this table...

Hackerr77
01-25-2012, 09:05 AM
It works, but you need to use Table finder 2 times:
1) when you open TF first time, it says "can't find tables" - simply drag red cross on table, drop it there and press OK in TF. Then close it.
2) After next played hand open TF again - it will show table name in list. Put cursor on it and drag Red cross on table and drop. TF will ask to add pokerclient name to the list - please confirm.

http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD

Hi im doing this but it still doesnt work. In fact I get a HUD on the table but its from another network (Prima)

Also my hands are not being tracked in HEM?

Patvs
01-25-2012, 09:25 AM
@hackerr77 Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe to 1.12.09
Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Delete the file Program Files/RVG Software/HoldemManager/Config/exenames.txt
Then try the TableFinder again: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

--

Ante issue: Entraction writes incompletely handhistories when ante's come into play. So suddenly -for example- the handhistory doesn't include all the player info. This is a bug on their side they should fix.

Hackerr77
01-25-2012, 09:51 AM
@hackerr77 Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe to 1.12.09
Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life (http://www.mydigitallife.info/2008/12/30/how-to-disable-and-turn-off-uac-in-windows-7/)

Delete the file Program Files/RVG Software/HoldemManager/Config/exenames.txt
Then try the TableFinder again: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

--

Ante issue: Entraction writes incompletely handhistories when ante's come into play. So suddenly -for example- the handhistory doesn't include all the player info. This is a bug on their side they should fix.

Ok I have done this - when I use TF the first time i shows the correct table name and owner but then when I open TF again it says "cannot find any attached hands please wait for HM to import hands"

It doesnt appear though then HEM is importaning hands in RHP?

Patvs
01-25-2012, 10:02 AM
Set the lobby language of the pokerclient in English.
Check if the hands are being saved by the pokerclient.

Check if they import into a NEW database.

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)

Hackerr77
01-25-2012, 11:17 AM
Set the lobby language of the pokerclient in English.
Check if the hands are being saved by the pokerclient.

Check if they import into a NEW database.

set the date formatting of your computer to M/d/yyyy (and not to European default d/M/yyyy) with regional settings English (United States)


Ive created a new database and imported the hands from where they are being saved manually. HEM shows the correct number of files as being imported but no hands/data appear in my session/report tabs.

Although when I select the alias to run the report on my SN comes up with the correct number of hands.

EDIT

Ok, new hands are now being imported, tables are showing up in TF and linked to entraction but no HUD?

Patvs
01-25-2012, 05:18 PM
Options--> Database Management--> Connect--> Create New Database--> (set it as default)--> Start HoldemManager


What type of tables are you playing on Entraction?
Try the TableFinder again: http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD
(select the table first in TableFinder before you move the red dot to the table)

Hackerr77
01-26-2012, 01:40 AM
Ive done this with a new DB but ill try again.

Im playing 6 max Euro tables.

netsrak
01-26-2012, 04:54 AM
It may be necessary to use the table finder the first time:
http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

Hackerr77
01-27-2012, 07:11 AM
table finder is working, it correctly identifies the table/network, just no HUD

Hackerr77
01-27-2012, 07:22 AM
ok i went though the whole process again, inc deleting the file in the config folder and its working now. thankyou