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badboyboogie0
02-16-2009, 12:41 PM
hi,
i dowloaded holdem manager for the first time. but i can't open it. and no error message pops up. nothing.

i uninstalled and tried the installation again 3 times but nothing changes. i followed all the setup instructions. also posgres has been installed correctly.

i click on the icon and holdem manager doesn't start. i tried to run holdem manager from the RVG folder, but nothing changes. it's like a phantom.

please help,
thanks

morny
02-16-2009, 04:38 PM
If you try again and immediately afterwards go to Control Panel > Admin Tools > Event Viewer > Windows Log > Application and see if there is any errors showing there for the time you started HM

If there isnt an errors please try this:

Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

badboyboogie0
02-17-2009, 03:13 AM
i did everything. uninstalled and installed .net framework,
and is followed points 1 to 9.

but nothing changed, holdem manager does not open. no error message appears.
and under admin tools > event viewer > ... application, there is no error for the time i try to open holdem manager.

holdem manager simply doesn't open, as it wasn't on my computer.

the only sign of it is when i click fast and multiple times on the desktop icon, then a little pop up windows from holdem manager comes up and says: "holdem manager is already running".

but it isn't. windows task manager shows no sign of it, and no icons whatsoever indicates the program is running.

as i told you, this is my first download ever, the fist time i followed the free trial download, now i followed your links. but results didn't change. the installation process is completed successfully, but then holdem manager doesn't show up.

(i'm using windows xp)

Al1
02-17-2009, 10:15 AM
Weird. Can you reboot your computer and retry.

If it doesn't work, cany ou unactivate the postgreSQL service and reboot your computer. Then try to start HM and tell me if there is an error: http://www.holdemmanager.net/faq/afmmain.aspx?faqid=34

(generally yes)

badboyboogie0
02-18-2009, 02:51 AM
yes, weird..., and nothing changed. i didn't get any error message following your instructions.
i also tried to do as if i received an error message (as described in the link) but nothing changed.

morny
02-18-2009, 05:45 PM
Hi,

The only thing i can think is something like a firewall is preventing HM from running. Can you uninstall any firewalls/antiviruses other than Windows built in firewall and defender (and for these you should add excpetions as per the FAQ #171 that Al1 linked to) and after those are completely uninstalled, reboot and reinstall HM and if the problem persists email me and well do a teamviewer session morny@holdemanager.net

p.s leave the firewalls/antivuruses uninstalled before we start the session