View Full Version : Rush PLO: HUD Launches but stats not updating

04-25-2011, 03:14 PM
The HUD shows up but hands just stay at 0, Ive cleared all filters and I've updated to the newest HEM.

Playing RUSH PLO 25.


04-25-2011, 03:46 PM
- Please reboot your computer and install the latest update as first thing after the reboot. http://www.holdemmanager.com/Downloads/HmUpdate.exe
- Your ftp client must be switched to english language and installed to the default location.
- Sometimes it is necessary to start the FTP Client as administrator.
- Under XP the user needs to have administrator rights.
- HM->Hud options->Site options -> FTP -> Use ocr... must be disabled (unticked)
- Enable the prefetch under site options->ftp and add the prefetch folder to the auto-import folders.
- Reset the # of player filters in the additional hud filters to the default settings.
- Disable all rush animations.

Move any files in the handhistory folder to your \hmarchive folder and import them via import file or import from folder.

Try a new session with auto-import. A new handhistory file should be generated.

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork

Please reproduce the problem and post a screen shot of your desktop - Capture a Screen Shot of your Desktop or the Active Window in Windows (http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm)

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder. Please Zip these folders and email them, with a link to this thread, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

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