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View Full Version : HEM shuts down at Step 6 of the installation guide



Haley1578
02-13-2009, 03:26 PM
HEM has been working fine for a few weeks. But now when I´m trying to open the programm a screen appears as shown in step 6 of the installation guide. Than the programm shuts down after selecting "OK".
I´ve reinstalled HEM 1.07 and also 1.08 beta7. Same error. Than I removed all poker sites from my computer. Again the same screen that tells me HEM has found some poker sites???

morny
02-13-2009, 03:28 PM
Can you post a screenshot of this error screen

Haley1578
02-13-2009, 03:36 PM
http://www.holdemmanager.net/setup/holdemManager.html

morny
02-13-2009, 03:41 PM
But are you getting an error? This is not an error its just an information screen so im not sure what the issue is?

Haley1578
02-13-2009, 04:23 PM
I´m not getting an error screen.The program simply shuts down after clicking "OK", the information screen and the "initializing database" screen disappears. The listing in the windows task manager also disappears.

morny
02-14-2009, 12:41 AM
Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
6) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
7) Close down Holdem Manager and copy the "holdemmanager.config" file which can be found in the backed up config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
8) Test if it works again for a while

Haley1578
02-14-2009, 08:12 AM
Done. Now I have to register again, but my old serial code isn´t accepted :

"Validation notice: The serial number is invalid or could not be used to unlock the software."

I´ve checked the reg.log file in the Logs folder :

Saturday, February 14, 2009 1:04:07 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Programme\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
An unexpected error occurred while validating.
Die Datei C:\Dokumente und Einstellungen\Haley\Lokale Einstellungen\Temp\jtgm1qmb.dll konnte nicht gefunden werden.
An unexpected error occurred while validating.
Die Datei C:\Dokumente und Einstellungen\Haley\Lokale Einstellungen\Temp\1s5atjof.dll konnte nicht gefunden werden.
An unexpected error occurred while validating.
Die Datei C:\Dokumente und Einstellungen\Haley\Lokale Einstellungen\Temp\ngigh3-n.dll konnte nicht gefunden werden.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.

morny
02-14-2009, 12:50 PM
Please see this FAQ http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159