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Bawkus
02-12-2009, 01:46 PM
I have problems with my HUD, all of a sudden it doesnt work anymore
1) What version of Holdem Manager are you using i.e 1.06.04 Beta 12 (not the latest Version)?
1.06.03f

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Only Pokerstars

3) We Have detailed FAQ's that explain how to set it up for each site, its often 1 setting or 1 box not been ticked that causes the problem so follow these FAQs exactly and aknowledge that it is setup as per the FAQ: http://www.holdemmanager.net/faq/afmviewtopic.aspx?topicid=36
I never had problems with the HUD, just right now I started some tourneys and all of a sudden no hands are being imported and table finder doesn’t work.

4) Check to see if the Hand Histories are showing up in the correct folder. Go to Options > Configure Auto Import Folders and check the location of the folder HM checks for the Hand Histories. Then while playing go to that folder on your PC and see if new Hand Histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
I didn’t change a thing. It was working fine and now it doesn’t.

If you right click inside the folder and choose View > Details you can sort the hands by date modified if there is lots of hand histories. Please let us know if Hand Histories are showing up in this folder or not?
Yes, hands are showing up.

4a) If the Hand Historys are showing up then skip this section. If they dont show up then go back to the FAQ, they should show how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to. If they still dont show up then try the next step
4b) If theyre still not showing up then please create a new database and try importing some hands http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Are the hands being imported into Holdem Manager? http://208.109.95.123/faq/?f=129
Auto update did not find any new files is what it keeps saying

5) Have you tried the Table Finder and did it work? http://208.109.95.123/faq/?f=54
HUD doesnot recognize let alone import.

7) If you open the HH are they written in English, they should be btw?
Yes it is in English

8) Make sure UAC is disabled. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and untick it and restart if it is
UAC is disabled

morny
02-12-2009, 01:49 PM
Please download the newest version http://www.holdemmanager.com/downloads/HmUpdate.exe and then try again

Bawkus
02-12-2009, 01:58 PM
TY for your quick reply, I dowloaded the update. But is still not working, no table finder and it still says: did not find any new files.

Bawkus
02-12-2009, 03:12 PM
could i get some help plz

morny
02-12-2009, 03:26 PM
email me to arrange a suitable time for a teamviewer session. morny@holdemmanager.net