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View Full Version : HUD don't appears automaticly



Ju1ian
02-11-2009, 10:46 AM
1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
1.07
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Pokerstars
3) Have you the settings exactly as per the FAQ for your site?
yes
4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM?
yes
4a) If Not, have you checked the Poker lobby settings to see that their saving the hand historys and also that their saving them to the same location as youve setup in the auto import folders?

4b) Do the hands import when you create a new database and reimport them?

5) Are the hands being imported into Holdem Manager?
yes
6) Have You Tried the Table Finder and did it work?
yes it works
7) If you open the HH are they written in English?
yes
8) If your using Vista have you UAC disabled?
yes

Al1
02-11-2009, 01:16 PM
Point 6): you say it works, thus your HUD appear?

Ju1ian
02-11-2009, 02:15 PM
Point 6): you say it works, thus your HUD appear?

Yes if i use table finder all is ok. But table manager must find tables itself isn't it?

Al1
02-11-2009, 02:18 PM
Yes if i use table finder all is ok. But table manager must find tables itself isn't it?

Yes, but you just have to do that one time generally. No?

Ju1ian
02-11-2009, 02:26 PM
What i have to do to make Manager find tables automaticly?

Al1
02-11-2009, 02:32 PM
What i have to do to make Manager find tables automaticly?

Generally, if the Table Finder worked one time, it will now load it withtout problem. Is that not the case?

Ju1ian
02-11-2009, 02:38 PM
I must drag red cursor to new tables all the time? Or stats can appear automaticly?

Al1
02-11-2009, 02:43 PM
I must drag red cursor to new tables all the time? Or stats can appear automaticly?

This is generally a one time process. After that, it will load automatically. Can you try a test and tell me if it works.

Ju1ian
02-11-2009, 02:49 PM
No it doesn't works.

Al1
02-11-2009, 02:55 PM
No it doesn't works.

Escalated to morny (Support), he will answer asap.

morny
02-11-2009, 03:17 PM
Email me and well do a teamviewer session morny@holdemmanager.net

Ju1ian
02-11-2009, 03:20 PM
what is teamviewer session?

morny
02-11-2009, 03:21 PM
It allows me to log in to view your screen to fix the problem, just email to let me know a suitable time and what your timezone is

Ju1ian
02-11-2009, 03:44 PM
can we do this right now?

Ju1ian
02-11-2009, 03:54 PM
i send you Id and password