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hardknocks
04-20-2011, 09:31 PM
theyre importing into a txt document and wont import into HEM, please help

netsrak
04-21-2011, 04:01 AM
Please update to our latest release: http://www.holdemmanager.com/Downloads/HmUpdate.exe

hardknocks
04-21-2011, 04:11 PM
i have the newest update,

hardknocks
04-21-2011, 07:00 PM
Betfair hasnt been importing for two days. Now chilipoker (ipoker), Sportsbook (merge) arent importing either.

When I use auto import, it says that 6 files are importing, but no actual hands are importing. There are no duplicate hands, and no import errors or incomplete hands.

When I check the folders that my HH saves to on each site, I see the HH txt files in there , as well as the XML file from ipoker. In those files are the hands I played today and yesterday but for some reason they are not importing. I also tried moving my HH's to a new folder and importing manually from the new folder but the exact same thing happened

I've already updated my hem to 1.11.06d, I've checked my firewall and antivirus and nothing seems wrong or different. Postgres seems to be working normally as well.

A friend of mine emailed me a HH of his from both FTP and ipoker (different skin) from the last couple days, and I was able to import those fine

netsrak
04-22-2011, 05:54 AM
Please try a reindex of your database via pgadminIII->maintenance.
If that doesn't help you should create a new database and reimport all your hands (+notes +summaries).

hardknocks
04-22-2011, 06:11 AM
how do i reindex my database ?

Sarek
04-22-2011, 11:12 AM
See this http://faq.holdemmanager.com/questions/88/Vacuum+Analyze+Database+
but select REINDEX instead of Vacuum

hardknocks
04-22-2011, 03:14 PM
thank you netsrak and Sarek, got HEM to work finally