jontewks
02-10-2009, 06:57 PM
Hey,
I have had HEM for a few weeks now, and it has been nothing but trouble for me. I had the latest version running on XP, and my code stopped working randomly, so support reset it and told me to use the latest beta. It then worked for a while longer until a few days ago my HUD crashed. I reopened the program and it seemed to be ok. I began to import the hands I had played while HEM was down and it crashed again. I tried to reopen it again, but somehow in the crash it had corrupted the database and I can't even access it through PG admin. So I downloaded HEM and PostgreSQL again and when I went to enter the code, it no longer works. I contacted support a few days ago and haven't heard anything yet. At what point is a refund a viable option? I am quite fed up with HEM.
I have had HEM for a few weeks now, and it has been nothing but trouble for me. I had the latest version running on XP, and my code stopped working randomly, so support reset it and told me to use the latest beta. It then worked for a while longer until a few days ago my HUD crashed. I reopened the program and it seemed to be ok. I began to import the hands I had played while HEM was down and it crashed again. I tried to reopen it again, but somehow in the crash it had corrupted the database and I can't even access it through PG admin. So I downloaded HEM and PostgreSQL again and when I went to enter the code, it no longer works. I contacted support a few days ago and haven't heard anything yet. At what point is a refund a viable option? I am quite fed up with HEM.