Missing Hands from Full Tilt import

[kablooey]

HM has basically worked perfectly so far, except for today's sessions where there are some mistakes or missing hands.

According to HM, I've won $5.55 today; but my account has gone from $3114.47 to $3181.02. There have been no transfers into my account for several days.

How can I go about finding the missing hands/HHs/miscalculations or whatever?

The times for the sessions in sessions tab seem to be right, but I'm nearly certain there are errors in the win/loss #s in the session by table list. I had won $260 win on one table that did not show up there.

I re-imported all the hands from HH files made today. HM said all hands were duplicates.

[morny]

Hi please try creating a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and import all hands into that and see if any errors show up, could it be rake+bonuses wernt accounted for?

[kablooey]

Hi please try creating a new database http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146 and import all hands into that and see if any errors show up, could it be rake+bonuses wernt accounted for?


Will it be necessary to make a new database? I've already found the session where the mistakes are. I re-imported all those hands again; HM said everything was duplicate.

This is a picture of the spreadsheet I use to track results next to HM's session results tab; obviously the middle session is where the error(s) lies.


http://i426.photobucket.com/albums/pp345/321kablooey/results.jpg


I've checked rakeback, bonuses, transfers, etc. and there were none that day.

[morny]

Please purge the hands first and then try and reimport them http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=107 and if theres still a difference email all the hands from that session to morny@holdemmanager.net and a link to that thread

[HomeyG30]

I'm having the same issue. Everything at FT had imported perfectly until a few days ago. It's worth noting that I recently bought a new computer and installed a 2nd download of HEM on that computer, but the auto-import folders are set up the same, and correctly as far as I can tell. It's importing most of the hands I play, but missing 10 or 20% of them.

[HomeyG30]

I just noticed that in my "RVG Software/HoldemManager/Importing/Logs" folder I have a file named "FullTilt2009-02-21ImportErrors" w/ hand history text. I tried importing this file individually, but it showed import errors again.

[morny]

Please create a new database and see if it solves the problem

[HomeyG30]

After doing this, it show zero stats on 0 players in the new database. How do I start a new database and make sure all the stats/hands I have on myself and opponents will show up in the HUD, etc.

[fabio]

How to create a new database: http://208.109.95.123/faq/afmviewfaq.aspx?faqid=146

How to export and import your hands: http://208.109.95.123/faq/afmviewfaq.aspx?faqid=173