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chilin_dude
04-19-2011, 08:40 AM
Hello,

I've been searching the forums for weeks over and over trying to figure this out to no avail ever, so I've decided to finally bring it up and see if there is a solution.

In my tourney results over the last 3 days 24 tournaments are marked as 'unfinished'. I don't know why this is but I did everything suggested on the forums and the FAQ:
http://faq.holdemmanager.com/questions/343/Poker+Stars+General+Information

"
If you want to update older tournaments you need to request the tournmant summaries from stars and then import them using import from file in the Import TAB and then refresh and it should update correctly. You can request the files via email and ask for it in .html format as we dont support the .xls format they send."

To try and solve this problem. I requested all the hand histories for the past 3 days from stars, saved them, reimported them - about 150 were added to the database, the rest duplicates.
I then requested my tournament summaries, and received them via email.
I put this email into a text document and saved it as .html as I believe is correct. I then imported this file into HEM and received the following message:
http://img.photobucket.com/albums/v251/chilin_dude/Errors.jpg

As you can see when i then go back to my tourney results and refresh, it still shows 24 unfinished - so nothing has changed.

http://img.photobucket.com/albums/v251/chilin_dude/24fail.jpg

It seems that the FAQ for importing Tourney Summaries has gone missing, as in a few threads it was linked to, but then you clicked it and it went to the overall FAQS not one specified FAQ.

Thanks in advance.

fozzy71
04-19-2011, 08:21 PM
You need to request and import any/all your tournament histories and import those to HM. Stars did not write the tourney summaries to your hard drive in the past, like FTP did. They recently added this feature, so please enable the option in the PokerStars client and add the folder to your Auto Import Folder Configuration.

http://faq.holdemmanager.com/questions/6/Poker+Stars+Setup

Email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Histories/Results.

They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder. HM > Import From Folder for all of the unzipped hands.

The tournament summaries should be attached to the email as .htm files. Download the attachments. HM > Import File(s) for all of those files. It will probably ask you to search/select your Pokerstars screen name. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions.

http://faq.holdemmanager.com/questions/117/Import+Emailed+Hand+Histories+

Dancar
04-27-2011, 07:32 PM
Hi, I thought it was ok to write here 'cause I got the same problem.
I activated the new feature and it works perfectly now, but need to add old summaries (just summaries, not hands)

I asked ps for them and they sent me a file .htm, but when I use the "import file(s) and choose the file nothing happens. Can you help me?

Sarek
04-28-2011, 04:03 AM
Change file extention to "html" and import it. Or vice versa.

Dancar
04-28-2011, 07:05 AM
Already tried it...but nothing happened :|

fozzy71
04-28-2011, 10:45 AM
Forward the email they sent you with the files, with a link to this thread, to support@holdemmanager.com

chilin_dude
05-20-2011, 06:54 PM
Is there any way to use xls for importing? I've emailed 5 times and they say they cant send me html format only xls.

Or is there anyway I can use the tournament history I request in lobby to import?

fozzy71
05-20-2011, 10:11 PM
Is there any way to use xls for importing? I've emailed 5 times and they say they cant send me html format only xls.

Or is there anyway I can use the tournament history I request in lobby to import?

The Playing History Audit is an XLS file. This is a cashier transaction report that HM can not import. It is a financial report of every transaction for your cashier. HM only imports Hand Histories and Tournament Summaries.

Tell them you didn't save any of your old hands and want all the files for all your old real money hands, that are normally generated by their Lobby Options > Tournament Summary Options... and Instant Hand History Options..., so you can import them to holdem manager.

Link them to this thread so maybe they will understand it better, if you want.