chilin_dude
04-19-2011, 08:40 AM
Hello,
I've been searching the forums for weeks over and over trying to figure this out to no avail ever, so I've decided to finally bring it up and see if there is a solution.
In my tourney results over the last 3 days 24 tournaments are marked as 'unfinished'. I don't know why this is but I did everything suggested on the forums and the FAQ:
http://faq.holdemmanager.com/questions/343/Poker+Stars+General+Information
"
If you want to update older tournaments you need to request the tournmant summaries from stars and then import them using import from file in the Import TAB and then refresh and it should update correctly. You can request the files via email and ask for it in .html format as we dont support the .xls format they send."
To try and solve this problem. I requested all the hand histories for the past 3 days from stars, saved them, reimported them - about 150 were added to the database, the rest duplicates.
I then requested my tournament summaries, and received them via email.
I put this email into a text document and saved it as .html as I believe is correct. I then imported this file into HEM and received the following message:
http://img.photobucket.com/albums/v251/chilin_dude/Errors.jpg
As you can see when i then go back to my tourney results and refresh, it still shows 24 unfinished - so nothing has changed.
http://img.photobucket.com/albums/v251/chilin_dude/24fail.jpg
It seems that the FAQ for importing Tourney Summaries has gone missing, as in a few threads it was linked to, but then you clicked it and it went to the overall FAQS not one specified FAQ.
Thanks in advance.
I've been searching the forums for weeks over and over trying to figure this out to no avail ever, so I've decided to finally bring it up and see if there is a solution.
In my tourney results over the last 3 days 24 tournaments are marked as 'unfinished'. I don't know why this is but I did everything suggested on the forums and the FAQ:
http://faq.holdemmanager.com/questions/343/Poker+Stars+General+Information
"
If you want to update older tournaments you need to request the tournmant summaries from stars and then import them using import from file in the Import TAB and then refresh and it should update correctly. You can request the files via email and ask for it in .html format as we dont support the .xls format they send."
To try and solve this problem. I requested all the hand histories for the past 3 days from stars, saved them, reimported them - about 150 were added to the database, the rest duplicates.
I then requested my tournament summaries, and received them via email.
I put this email into a text document and saved it as .html as I believe is correct. I then imported this file into HEM and received the following message:
http://img.photobucket.com/albums/v251/chilin_dude/Errors.jpg
As you can see when i then go back to my tourney results and refresh, it still shows 24 unfinished - so nothing has changed.
http://img.photobucket.com/albums/v251/chilin_dude/24fail.jpg
It seems that the FAQ for importing Tourney Summaries has gone missing, as in a few threads it was linked to, but then you clicked it and it went to the overall FAQS not one specified FAQ.
Thanks in advance.