View Full Version : HEM wont work anymore
Alobar
04-18-2011, 03:27 PM
I havent changed anything to my computer but when I started hem this morning it told me it was unregistered and needed to be activated (WTF?) so I tried activating it and it just says there was an error (doesnt say what kind). I reset my keys in the page it takes me to, still no go.
Im using windows 7, and like I said I havent installed or changed anything.
oh and latest release of HEM
kuinok
04-18-2011, 03:28 PM
I havent changed anything to my computer but when I started hem this morning it told me it was unregistered and needed to be activated (WTF?) so I tried activating it and it just says there was an error (doesnt say what kind). I reset my keys in the page it takes me to, still no go.
Im using windows 7, and like I said I havent installed or changed anything
Same problem for me...:mad:
olliepower
04-18-2011, 10:57 PM
Hello,
There was a temporary problem with our licensing server which has been resolved. You should be able to register now. Let me know if this isn't the case.
If you continue to have registration problems, please send your Reg.log file to support@holdemmanager.com from the C:\Program Files\RVG Software\Holdem Manager\Logs folder.
markchantler
04-19-2011, 06:44 AM
Mines still not working... Just DL'd HEM onto a new computer... it's coming up with similar error mesages, but still not working now, I can't even use the trial version or anything, it says success when I try and reg, but then that a valid license couldnt be obtained:
License Failure Details
--------------------------------------------------
4/19/2011 10:40:17 AM
cz
--------------------------------------------------
A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.
DETAILS
No licenses found in the suggestion cache.
No compiled licenses found.
No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.
Could not validate license "Professional Edition (PRO-HEPX1-2Y5P7-98EV-2SUV)" in C:\ProgramData\XHEO INC\SharedLicenses\HoldemManager.lic.
Cannot validate license at server.
Could not perform validation request: VALIDATE.
Stopped looking for additional licenses.
System Info
--------------------------------------------------
Timestamp: 2011-04-19T10:40:17 / 2011-04-19T11:40:17
Entry Assembly: HoldemManager, Version=1.11.5.3989, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files (x86)\RVG Software\Holdem Manager\
Platform: Windows Vista Media Center 64-bit [6.1 Build 7600]
OS Version: 6.1.7600.0
CLR Version: 2.0.50727.4952
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: UAUW9-5KJTA-6923R-R7P3T-VD33F
Assemblies
--------------------------------------------------
Accessibility *
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll
DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files (x86)\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll
DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll
HoldemManager *
1.11.5.3989 / 1.11.5.3989 for .NET
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.exe
k_dhu5i7 *
3.2.2000.0 / 2.0 R 4927 (NetFXspW7 050727-4900) for .NET 2.0 (NetFXspW7 050727-4900)
mscorlib
2.0.0.0 / 2.0 R 4952 for .NET 2.0
C:\Windows\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll
System
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll
System.Configuration
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll
System.Drawing
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll
System.Web
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll
System.Web.Services
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll
System.Windows.Forms
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll
System.Xml
2.0.0.0 / 2.0 R 4927 for .NET 2.0
C:\Windows\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll
Thanks,
Mark
Sarek
04-19-2011, 06:53 AM
Send email to support@holdemmanager.com and request Teamviewer session
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