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View Full Version : problem with PRO license working few months, now, invalid? in new pc



fitadalmat
04-17-2011, 01:39 PM
I tried to install HM in a new pc, I only have hm installed in one pc, now broken, so i downloaded last version in new pc (1.11.06d) and tried to convert trial version in PRO, but it says "the serial number is invalid or could no be used to unlock the software".

Yesterday I sent some mails to both support and sales departments, but no solution yet.

I tried to reset my licence in myaccount at Hold'Em Manager Poker Software - Tracking and Analysis Poker Software (http://www.holdemmanager.com) , and received mail saying "License Key Has Been Reset By Admin!‏", but nothing changes, it still say i have one license installed and one free, but cannot install the second, and the first one is in the broken pc.

This is my reg: THE CODE PR2 is not mine, no idea why is there!!!


Monday, November 23, 2009 2:18:07 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in c:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Wednesday, March 31, 2010 11:45:58 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager Brent.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-G5UD1-X124X-0J8E-2SMH)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

netsrak
04-18-2011, 03:26 AM
Please try the following:
1. Create a new text document in the Config folder and name it LicDebug.txt
2. Open HM and register the program
3. Close HM and delete the LicDebug.txt file

If that doesn't help Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

fitadalmat
04-18-2011, 10:54 AM
Made changes, it does not work.

Still trial version, one day less remaining to expire evaluation license...

I made the "LicDebug.text" in "Config" folder, but with no text inside???

Shall i put text in the file?? What??

Still "one pc with the license, one free" in myaccount page, "or reset all profiles", but it does not work!!!

This is my new reg file, into the logs folder, the PR2 code is not mine!!! one more time is still there, no idea how..!!!


Monday, November 23, 2009 2:18:07 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in c:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Wednesday, March 31, 2010 11:45:58 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager Brent.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-G5UD1-X124X-0J8E-2SMH)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

Monday, April 18, 2011 4:42:27 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Archivos de programa\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Monday, April 18, 2011 4:46:32 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Archivos de programa\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.



thanks.

Sarek
04-18-2011, 11:51 AM
File must be named LicDebug.txt
(not LicDebug.text or LicDebug.txt.txt)
with no text inside - empty file

fitadalmat
04-18-2011, 01:01 PM
Yes, "LicDebug.txt", it does NOT work.

I installed .net framework and changed the Reginal Settings Format to english, (usa), as fozzy said to me in a mail, now this is the message when i execute HM, the thing is worse, now its imposiblew to start either the trial version, this is the message copied to clipboard:


License Failure Details
--------------------------------------------------
4/18/2011 4:49:50 PM
cz
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

An unexpected error occurred while validating.
Error en la inicialización del sistema de configuración --> Sección de configuración no reconocida system.serviceModel. (C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Con fig\machine.config line 146)

System Info
--------------------------------------------------

Timestamp: 2011-04-18T16:49:50 / 2011-04-18T18:49:50
Entry Assembly: HoldemManager, Version=1.11.5.3989, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Archivos de programa\RVG Software\Holdem Manager\
Platform: Windows XP Home 32-bit Service Pack 2 [5.1 Build 2600]
OS Version: 5.1.2600.131072
CLR Version: 2.0.50727.3053
Process Bitness: 32-bit
Culture: en-US / es-ES
Encoding: Europeo occidental (Windows)
IIS Available: True
Machine Code: TA1TU-4GQWR-YJD28-7RP3T-VDU3F

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Archivos de programa\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Archivos de programa\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.3989 / 1.11.5.3989 for .NET
C:\Archivos de programa\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

mscorlib.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

system.configuration.resources *
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration. resources\2.0.0.0_es_b03f5f7f11d50a3a\System.Confi guration.resources.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Windows.Forms.resources
2.0.0.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms. resources\2.0.0.0_es_b77a5c561934e089\System.Windo ws.Forms.resources.dll

System.Xml
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll













Now the reg file:: still the PR2 code not mine!!


Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Wednesday, March 31, 2010 11:45:58 AM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files (x86)\RVG Software\Holdem Manager Brent.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-G5UD1-X124X-0J8E-2SMH)" in HoldemManager.
This machine has not been activated.

Stopped looking for additional licenses.

Monday, April 18, 2011 4:42:27 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Archivos de programa\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Monday, April 18, 2011 4:46:32 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Archivos de programa\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Small Stakes HE/OM (SM2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional HE/OM (PR2-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Small Stakes (SOM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Omaha Professional (POM-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
An unexpected error occurred while validating.
Could not load file or assembly '0 bytes loaded from System, Version=2.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089' or one of its dependencies. Se ha intentado cargar un programa con un formato incorrecto. --> Bad IL format.
The form was closed before the operation was completed.
Did not accept terms of the trial.

Stopped looking for additional licenses.

Monday, April 18, 2011 6:48:14 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

An unexpected error occurred while validating.
Error en la inicialización del sistema de configuración --> Sección de configuración no reconocida system.serviceModel. (C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Con fig\machine.config line 146)

Monday, April 18, 2011 6:54:00 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

An unexpected error occurred while validating.
Error en la inicialización del sistema de configuración --> Sección de configuración no reconocida system.serviceModel. (C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Con fig\machine.config line 146)

netsrak
04-18-2011, 01:23 PM
Please send the file reg.log (default path c:\program files(X86)\rvg software\holdemmanager\logs depending on your windows installation) with link to this thread and explanation to support@holdemmanager.com

We need to arrange a remote session to fix this.

fitadalmat
04-19-2011, 12:15 PM
Ok, I,ve mailed to fozzy ID and password after download and execute teamviwer.

He told me yesterday he can more or less this time.

If not, say time other day or later, no problem, I am desperate without HM!!

Thanks!

fozzy71
04-19-2011, 08:26 PM
I was unable to connect with teamviewer. I sent you an email and asked you to disable your windows firewall and send a new password but never got a reply. We will need to reschedule a session.

Please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 13:00 - 22:00 GMT, 7 days a week.