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tiodom
02-07-2009, 09:41 AM
I have problems with HM', i have get hh converter to work and do all that is writing down att the homepage but still get the error message that says

Holdem manager has encountered a problem and needs to close. We are sorry for the inconvenience.

Send error report , dont send.

Plz help me dont know what the problem is?

morny
02-07-2009, 01:29 PM
Disable UAC http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and if the problems persist Please follow the instructions for uninstalling and reinstalling .net framework here: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=14

If the problem persists uninstall and reinstall PostgreSQL aswell http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=177

Can you follow these instructions:

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder
2) Uninstall HM via the Control Panel
3) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Download the latest patch HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it for a while and see if it work
9) Close down Holdem Manager and copy the "holdemmanager.config" file which can be found in the backed up config folder from step 1 and copy and overwrite it to your C:\Program Files\RVG Software\Holdem Manager\Config folder
10) Test if it works again for a while

tiodom
02-07-2009, 01:33 PM
Thx for your help but its fixed, reinstalled and installed all over again and it works know, but im only waiting for a mail with a serial number so i can start it.
Use paypal deposit and wonder when do i get my serial number?.

morny
02-07-2009, 01:35 PM
You should recieve it soon, within 12 hours as its processed manually. Also when you paid via paypal did you email Roy at sales@holdemmanager.net to inform him you paid and if not please do so now.

Also add sales@holdemmanager.net to your whitelist so its not put in the spam folder

tiodom
02-07-2009, 01:36 PM
ok, no didnt email him but will do it know.
thx