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cberasi
04-14-2011, 07:49 PM
Hello, I downloaded HEM on windows bootcamp of my macbook and the very first time I ran the installer it asked for a license code and I used one of mine that had already been configured on two computers so it did not work. I currently have a registration code that I am only using on 1 computer and this is what it shows when i log into my registration page and click on license codes as well.

My problem is the HEM installer never asks me to input my license code anymore and it goes directly from me clicking on the desktop icon to a blue screen that says "A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance."

I've even tried completely uninstalling the software and reinstalling it and it still goes directly to the invalid license screen without ever asking me what my license code is.

Here is the report that is compiled under the copy details to clipboard part of the error report:

License Failure Details
--------------------------------------------------
4/14/2011 11:42:53 PM
cz
--------------------------------------------------

A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

DETAILS

No licenses found in the suggestion cache.

No compiled licenses found.

An unexpected error occurred while validating.
Configuration system failed to initialize --> Unrecognized configuration section system.serviceModel. (c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Con fig\machine.config line 134)

System Info
--------------------------------------------------

Timestamp: 2011-04-14T23:42:53 / 2011-04-14T19:42:53
Entry Assembly: HoldemManager, Version=1.11.5.3989, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3615
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: VRP3T-VDSJU-V3QAC-QL3FR-D1ATU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.3989 / 1.11.5.3989 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3615 for .NET 2.0
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3614 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3618 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3082 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

netsrak
04-15-2011, 04:03 AM
Probably a Microsoft .net framework problem:

reinstall microsoft .net framework:

1) download and run this uninstaller -
http://rvgsoftware.fileburst.com/dotnetfx_cleanup_tool.zip
2) install this one:
http://download.microsoft.com/download/2/0/e/20e90413-712f-438c-988e-fdaa79a8ac3d/dotnetfx35.exe

cberasi
04-15-2011, 01:22 PM
thx for the reply. I completed that step and now it goes to the "Activate your software" page right after I click on the desktop icon. Here it asks me what pc profile i want to use and whether i click on 1 or 2 it goes to the invalid license code found. It still never asks me what my license code that I want to use is, and I have tried uninstalling and reinstalling. After I reinstall and look in the programfiles/rvgsoftware/holdemmanager/logs/reg.txt document, at the bottom it has listed:

"Friday, April 15, 2011 1:15:46 PM: A valid license could not be obtained for 'Hold'em Manager'. Please contact Hold'em Manager for assistance.

Reason:
No licenses found in the suggestion cache.

No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "TRY-8BE26640-0000 (Still Encrypted)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
The license has been modified.

Could not validate license "Small Stakes Edition (SMS-)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
Serial number not provided.

Could not validate license "Professional Edition (THE LICENSE CODE THAT I ALREADY AM USING ON 2 MACHINES AND ACCIDENTALLY PUT IN HERE BACK IN 2010 WHEN I FIRST TRIED IS LISTED HERE)" in C:\Documents and Settings\All Users\Application Data\XHEO INC\SharedLicenses\HoldemManager.lic.
This machine has not been activated."

So how can I get it to allow me to enter in the license code I wish to use again instead of it automatically trying the one i entered months ago even after I uninstall and reinstall the software, is this the postgreSQL software that remembers this license code and automatically uses it ever time by any chance?


Also, this is the new error report that is copied to the clipboard after the activation attempt fails:

Stopped looking for additional licenses.

License Failure Details
--------------------------------------------------
4/15/2011 5:14:18 PM
cz
--------------------------------------------------

Errors connecting to the server.

DETAILS

Could not activate license at server.
The license has been modified.

System Info
--------------------------------------------------

Timestamp: 2011-04-15T17:14:18 / 2011-04-15T13:14:18
Entry Assembly: HoldemManager, Version=1.11.5.3989, Culture=neutral, PublicKeyToken=null
Base Directory: C:\Program Files\RVG Software\Holdem Manager\
Platform: Windows XP Professional 32-bit Service Pack 3 [5.1 Build 2600]
OS Version: 5.1.2600.196608
CLR Version: 2.0.50727.3053
Process Bitness: 32-bit
Culture: en-US / en-US
Encoding: Western European (Windows)
IIS Available: True
Machine Code: VRP3T-VDSJU-V3QAC-QL3FR-D1ATU

Assemblies
--------------------------------------------------

Accessibility *
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\Accessibility\2.0.0.0 __b03f5f7f11d50a3a\Accessibility.dll

DeployLX.Licensing.v3 *
3.2.2000.0 / 3.2 R 3813 for .NET 2.0
C:\Program Files\RVG Software\Holdem Manager\DeployLX.Licensing.v3.dll

DevComponents.DotNetBar2 *
8.3.0.0 / 8.3.0.0 for .NET
C:\Program Files\RVG Software\Holdem Manager\DevComponents.DotNetBar2.dll

HoldemManager *
1.11.5.3989 / 1.11.5.3989 for .NET
C:\Program Files\RVG Software\Holdem Manager\HoldemManager.exe

mscorlib
2.0.0.0 / 2.0 R 3053 for .NET 2.0
c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\msco rlib.dll

System
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5 c561934e089\System.dll

System.Configuration
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Configuration\ 2.0.0.0__b03f5f7f11d50a3a\System.Configuration.dll

System.Drawing
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Drawing\2.0.0. 0__b03f5f7f11d50a3a\System.Drawing.dll

System.Web
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_32\System.Web\2.0.0.0__b03 f5f7f11d50a3a\System.Web.dll

System.Web.Services
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Web.Services\2 .0.0.0__b03f5f7f11d50a3a\System.Web.Services.dll

System.Windows.Forms
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Windows.Forms\ 2.0.0.0__b77a5c561934e089\System.Windows.Forms.dll

System.Xml
2.0.0.0 / 2.0 R 3053 for .NET 2.0
C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b 77a5c561934e089\System.Xml.dll

trwdwz5u *
3.2.2000.0 / 2.0 R 3053 (netfxsp 050727-3000) for .NET 2.0 (netfxsp 050727-3000)

netsrak
04-16-2011, 07:49 AM
Please check this: http://forums.holdemmanager.com/manager-general/20612-registration-problems-find-solution-here.html

and try the following:
1. Create a new text document in the Config folder and name it LicDebug.txt
2. Open HM and register the program with the correct key.
3. Close HM and delete the LicDebug.txt file