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deagledan
04-14-2011, 01:50 AM
I was playing ongame, and HEM was finding my ongame table, but no HUD came up on the table, and no hands where importet.

I've tried to update to the newest patch, and i have tried to manually import my hands, nothing worked. Yesterday it worked just fine. Thats weird? Help please. :)

Sarek
04-14-2011, 05:55 AM
1) Make sure lobby is in EN
2) Try using the table finder
http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+ - Configuring Table Finder to Show HUD
Make sure you follow the directions exactly.
Pick the table name in the table finder window to highlight it
If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.
Left-click and drag the red X to that table window
Click OK

deagledan
04-14-2011, 08:16 AM
Lobby is in English.

The tables are found in the HUD, but it says 0/10 players, even tho its a 6 handed table. I can't use table finder when the table already are "found". Any other ideas? I really need those hands for my HEM, but HEM doesnt find any new hands. I've tried to add the HH folder again, nothing happens.

olliepower
04-15-2011, 12:51 AM
Hi,

Please install the latest version: http://rvgsoftware.fileburst.com/HmBetaUpdate.exe

Please check this thread to make sure you've the correct import folders setup for your site
http://faq.holdemmanager.com/questions/1/Information+About+Setting+Up+Poker+Clients

On the import TAB check if there are import errors showing up, if so can you create a new database http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database and see if there is also import errors with that database

If there is please email the original hands to support@holdemmanager.net and also link to this thread

If that does not help
Please see this FAQ http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work and answer any questions that apply to you so we can narrow down what the issue is

Regards,
Marco