View Full Version : Unable to Import Any Hands

02-03-2009, 05:31 PM
I have been unable to get any hands to import using either "Import File(s)" or the Auto Import functionality. Below are the answers to the questions listed in the FAQ.


1) What version of Holdem Manager are you using eg 1.06.04 Beta 12?
Initially I was on 1.07, but I upgraded to 1.08 beta 7.

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
PokerStars is the only client I have tried.

3) Have you the settings exactly as per the FAQ for your site?
This is how they were already configured.

4) Can you see the Hand History files showing up in the correct Folder on your PC, this folder should be indentical to the path location you set in Options > Configure Auto Import Folder in HM?
The directory is correct. I also tried manually importing 1 of the files and had no success.

4b) Do the hands import when you create a new database and reimport them?
No. I created a new database prior to attempting this.

5) Are the hands being imported into Holdem Manager?
No. The text says "Auto Importing..." and the progress bar does not move.

6) Have You Tried the Table Finder and did it work?
The table finder does work.

7) If you open the HH are they written in English?

8) If your using Vista have you UAC disabled?
I'm operating with XP.

02-03-2009, 05:36 PM
Please email me some of the HH morny@holdemmanager.net