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View Full Version : No HUD, hand recording on UB Poker



suited joker
04-10-2011, 07:14 PM
I have the up-to-date trial version of HEM. It works fine on Full Tilt, but doesn't work at all on UB.

I told UB to record hands to my hard drive and told HEM to autoimport the hands from UB's hand history folder. When I first ran autoimport on this computer, HEM said that it imported my hands but the HUD never came up, and it wouldn't import hands while I played. When I went to my sessions, I couldn't see any hands at all, even after I added my UB screen name as the hero. I think UB has problems with hand history but I definitely had the first batch of hands on my hard drive and HEM said it imported them, even though it didn't.

netsrak
04-11-2011, 04:34 AM
Please see our FAQ for Ultimate Bet: http://faq.holdemmanager.com/questions/36/Ultimate+Bet+Setup

* Please try updating to the latest version 1.11.06d http://www.holdemmanager.com/Downloads/HmUpdate.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work