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mcc3991
04-09-2011, 10:11 PM
Hey,

I formatted my laptop and re-installed HEM on here. I looked in my email for the number and by accident entered my old serial code, now it just gets stuck in the online activation and have tried uninstalling by it still remembers the old number.

How do I get it back to where I can enter the right serial number??

Sarek
04-10-2011, 04:16 AM
Create a new text document in C:\Program Files\RVG Software\Holdem Manager\Config folder by right clicking inside the folder on a blank space, choose New from the popup Menu and then choose text document and name it LicDebug with a capital L and D
Open HM and register
Close HM and delete the LicDebug.txt file if it fixes the issue or not

mcc3991
04-10-2011, 12:22 PM
still didn't fix the problem. HEM still starts with the activate online screen for my old serial number and then says it can't register and to contact HEM support.

Sarek
04-10-2011, 03:12 PM
This must work. Seems you did something wrong.