spencer
01-28-2009, 11:17 PM
Hi,
I just downloaded HEM on a new computer today, and I can't seem to get the trial to run. Here's what happens:
A small window with the HEM logo pops up with "Validating...".
A second window with 5 buttons along the bottom pops up (I have 15 of 15 days remaining at this point.)
I press Try.
A window titled "Licensing Issues" appears, with 5 common problems and their solutions.
I click Close.
HEM closes.
Here's the Reg.log
Wednesday, January 28, 2009 9:24:25 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.
Reason:
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.
Stopped looking for additional licenses.
I just downloaded HEM on a new computer today, and I can't seem to get the trial to run. Here's what happens:
A small window with the HEM logo pops up with "Validating...".
A second window with 5 buttons along the bottom pops up (I have 15 of 15 days remaining at this point.)
I press Try.
A window titled "Licensing Issues" appears, with 5 common problems and their solutions.
I click Close.
HEM closes.
Here's the Reg.log
Wednesday, January 28, 2009 9:24:25 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.
Reason:
No compiled licenses found.
No licenses found in C:\Program Files\RVG Software\Holdem Manager.
Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.
Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.
Stopped looking for additional licenses.