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spencer
01-28-2009, 11:17 PM
Hi,

I just downloaded HEM on a new computer today, and I can't seem to get the trial to run. Here's what happens:

A small window with the HEM logo pops up with "Validating...".
A second window with 5 buttons along the bottom pops up (I have 15 of 15 days remaining at this point.)
I press Try.
A window titled "Licensing Issues" appears, with 5 common problems and their solutions.
I click Close.
HEM closes.

Here's the Reg.log
Wednesday, January 28, 2009 9:24:25 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Program Files\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Stopped looking for additional licenses.

Al1
01-29-2009, 08:11 AM
Can you try that please: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=159