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View Full Version : HUD not working........



WayWavv
01-28-2009, 11:09 PM
1) What version of Holdem Manager are you using i.e 1.06.04 Beta 12 (not the latest Version)?
1.07.01
2) What Poker Site are you playing on and does the problem occur on more than 1 site?
only play on poker stars
3) We Have detailed FAQ's that explain how to set it up for each site, its often 1 setting or 1 box not been ticked that causes the problem so follow these FAQs exactly and aknowledge that it is setup as per the FAQ: http://www.holdemmanager.net/faq/afmviewtopic.aspx?topicid=36
yes, i think i followed these to a T. however, i am computer dumb..
4) Check to see if the Hand Histories are showing up in the correct folder. Go to Options > Configure Auto Import Folders and check the location of the folder HM checks for the Hand Histories. Then while playing go to that folder on your PC and see if new Hand Histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
yes, showing up in correct folder.
If you right click inside the folder and choose View > Details you can sort the hands by date modified if there is lots of hand histories. Please let us know if Hand Histories are showing up in this folder or not?
yes, they show up
4a) If the Hand Historys are showing up then skip this section. If they dont show up then go back to the FAQ, they should show how to check the settings in the lobby to configure the poker site to save the Hand History and make sure its sending the Hand Histories to the correct location. Contact your poker site if your unsure to find out where you can set the location of the hand histories to save to. If they still dont show up then try the next step

4b) If theyre still not showing up then please create a new database and try importing some hands http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=146

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Are the hands being imported into Holdem Manager? http://208.109.95.123/faq/?f=129
yes, they are being imported. But I don't know how to actually VIEW them.
6) Have you tried the Table Finder and did it work? http://208.109.95.123/faq/?f=54
table finder does work.
7) If you open the HH are they written in English, they should be btw?
yes, english
8) Make sure UAC is disabled. http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73 and untick it and restart if it is
it is disabled.

Al1
01-29-2009, 08:09 AM
Mmm, you said that it works after the Table Finder. Where is the issue now? :confused:

WayWavv
01-29-2009, 01:27 PM
Mmm, you said that it works after the Table Finder. Where is the issue now? :confused:

no, the table finder pop up comes up is what i meant. the HUD never actually appears.

morny
01-29-2009, 02:02 PM
Ok im a bit confused, you say the HH are been imported but yet you dont know where they are in HM, how do you know they are been imported?

This is pretty important to know for sure if the HH are been imported so we know whats the next step. Play a few hands and go to the report TAB, click on the change button and choose your name on stars, now click on the date filter and choose today and let me know if the hands are imported or not

WayWavv
01-30-2009, 05:28 AM
where is the 'report' tab?

Al1
01-30-2009, 05:35 AM
where is the 'report' tab?

That's the principal tab in Cash Game tab, the first one.

WayWavv
01-30-2009, 04:54 PM
That's the principal tab in Cash Game tab, the first one.

ahhh yes, i found it. ok all my hands are showing up. still no HUD

morny
01-31-2009, 12:39 PM
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54 does the table finder work

WayWavv
01-31-2009, 04:39 PM
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=54 does the table finder work

ok the error i get it

"cannot find any unattached hands. please wait until the manager has imported some"

and then I wait... and wait.. and nothing happens. same error message.

morny
02-01-2009, 12:09 PM
Please email me and well do a teamviewer session morny@holdemmanager.net

WayWavv
02-01-2009, 08:31 PM
Ok I got it working finally. The import folder kept auto deleting for some reason, but its working now.

Now the problem is, the HUD shows up but its constantly moving. I right click it to drag the different HUDs into position, but they just go back to being all over the place and in incorrect positions.

morny
02-01-2009, 11:23 PM
Are you using preferred seating and if so for which site

casamada
02-11-2009, 07:47 AM
Ok I got it working finally. The import folder kept auto deleting for some reason, but its working now.


i have the same problem, my hands get erased from my import folder... i dont know why... so i can see my reports in HM but whenever i start playing in a new table my stats start from 0.

PS. Also geting the unattached error with table finder, the only diference is that i do get to see the HUD in the table but the stats are like if i havent never played a hand. And only appear for the hands i play in that table. Maybe PS its erasing them... i of course have stars set to not erase them (90 days)

I play only in stars, please help me really wanting to buy but cant do with this problem.

morny
02-11-2009, 03:20 PM
When you join a new table HM is supposed to reset your stats because its a new table with new players and thus a new session and people arent aware how you played on other tables so you can see how people sitting at your table will see you

casamada
02-12-2009, 12:13 AM
ok, sorry for the noob mistake, just one more thing, the unattached error that i get with table finder its normal?

morny
02-12-2009, 01:06 PM
Why are you usiing the table finder if it now shows the HUD? You should only use it if the Hud isnt showing