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dialup_king
03-31-2011, 01:33 AM
I have a problem where the HUD doesn't show up some sessions. It's for Pokerstars no limit hold 'em cash games and version 1.11.06c

netsrak
03-31-2011, 04:14 AM
* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

dialup_king
03-31-2011, 04:50 AM
1. What version of Holdem Manager are you using? 1.11.06c

2. What poker site are you playing on and does the problem occur on more than one site? pokerstars. I haven't tried other sites

3. Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)
NL

4. Have you clicked on the Start Auto Import button?
Yes

5. Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.
This is OK

6. Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from. yes

7. If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported. yes they imported

8. If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database

9. Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+ .I didn't try this. The problem only happens in some sessions

10. If you open the hand history files, are they written in English? yes

11. Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

netsrak
03-31-2011, 08:11 AM
That looks fine so far. You have a hud on some tables but not on others or what exactly is the problem?

Can you post a screenshot of the tables and the tablemanager?

dialup_king
04-08-2011, 01:46 AM
I don't get hud stats at all in some sessions. Other sessions it works fine.

netsrak
04-08-2011, 03:50 AM
Please uninstall HEM using Revo Uninstaller: http://faq.holdemmanager.com/questions/126/Using+Revo+Uninstaller+

After completion please reboot your computer and download and install the full installer from our homepage. Please make sure that the postgresql option is disabled during the installation.