PDA

View Full Version : Import errors



s1ms3
03-30-2011, 11:11 AM
Hi,

I've downloaded HEM 3 days ago now. I've followed the instalation guides and the setup guides 100%. I started to auto-import, in the right folders and all that stuff. Started pokerstars, my HUD came up on the screen after the 1 hand i've played. But i get import errors. The i play like 50 hands, i can be lucky that HEM import like 2-3 hands.

I've a friend who I send my handhistories to, and it worked out successfully for him to import the hands.

Is there any one who can help me with the problem?

//s1ms3

RDB
03-30-2011, 05:21 PM
Set your Windows Regional and Language Settings to English (US). This is necessary for Holdem Manager and PostgreSQL to properly import and parse the hands. You can keep your windows language in the native language but the formatting must be English. Your poker clients and hand history files must be in English also.
Go to the Control Panel and open the Regional and Language Options and select English (USA) as the "Current Format". This just tells Windows to use the . as a decimal separator when it parses numbers, and other date/time/currency formatting.
Restart your PC.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Try creating a new UTF Database - http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
Export your Hand Histories
http://faq.holdemmanager.com/questions/98/How+to+Import+%26+Export+Hands
Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg
Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/rakeback-bonuses-01.jpg
Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries
http://faq.holdemmanager.com/images/tourney-data-view-01.jpg
Then can you create a new database http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database
Finally reimport all your hands/notes/summaries into the new database and delete the old one.
If the problem happens again in the new database, please send us a sample of hands. Please zip and email the problem hand histories to support@holdemmanager.com