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View Full Version : Import -> No players imported = no stats



msm89dk
03-25-2011, 08:18 PM
Hey there.

I'm trying to help out a friend setup his HEM. I'm no wiz, and we're having a problem.

Problem is:
Import -> No players imported = no stats
It can import the files, or so it says, but nothing shows up after importing has finished. No players is showing. Actually it says "PLAYERS (1)", but not even one is showing when pressed. Someone knows what is wrong?

The HEM is v. 1.10.06a = not the newest, but I tried to update it, but the version did not change in the topbar when in HEM, even though the install said it was properly installed, and I checked the files in the program folder.

Well, I don't know if there's more to say, but he's been trying to make it work for along time and now I tried and don't seem to be able to help either... so... I guess you're our only hope :)?

Patvs
03-26-2011, 12:36 AM
Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Latest version is 1.11.06c.

If the version doesn't change, check if HoldemManager is actually running from the default installation folder: C:/Program Files(x86)/RVG Software/HoldemManager


--

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily