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pj94z
01-13-2009, 05:21 PM
Hi,

HEM has been crashing on me about once every 2 days...and it's starting to bug me.

Sometimes, I'll be playing 12 tables and I will get a HEM error and then FULL TILT will also throw an error and everything will freeze....forcing me to close all programs and re-start.

Also, when I am data-mining, 16 tables open and HEM is importing.... about 1-2 hours into the process...HEM will throw an error and I won't know it till several hours later cuz I leave the comp on all night.

Can anyone help me diagnose this issues? I will post up screen shots of the errors later today, when it happens again..

Al1
01-13-2009, 08:32 PM
We need the errors messages.

What's your HM's version?

pj94z
01-13-2009, 09:23 PM
we need the errors messages.

What's your hm's version?

1.07

I did not have time to copy or write down the exact error msgs so far, since I've been playing 12+ tables. Next time, I will be sure to take a screen cap and post back here.

I'm sure it will happen in the next 24 hours.

pj94z
01-14-2009, 05:13 AM
http://www.pjbuyshouses.com/poker/hem.jpg

morny
01-14-2009, 03:44 PM
Escalated to Roy, hell respond here asap

pj94z
01-14-2009, 04:12 PM
This error just happened while I was datamining 12 tables on full tilt.

I have attached 2 screen shots...2nd is the same error, but scrolled to the right to see rest of details window.


http://www.pjbuyshouses.com/poker/hem2.jpg


http://www.pjbuyshouses.com/poker/hem3.jpg

pj94z
01-16-2009, 07:33 PM
any updates?

I keep getting this error about once every 24 hours.

Rvg72
01-17-2009, 12:30 AM
Can you go into your holdem manager\config folder and email me the holdemmanager.config file to support@holdemmanager.net

Thanks

Roy

pj94z
01-17-2009, 12:55 AM
Can you go into your holdem manager\config folder and email me the holdemmanager.config file to support@holdemmanager.net

Thanks

Roy

done

pj94z
01-20-2009, 05:54 AM
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.OutOfMemoryException: Exception of type 'System.OutOfMemoryException' was thrown.
at Softelvdm.SftTreeNET.CellCollectionClass.set_Count (Int32 value)
at Softelvdm.SftTreeNET.ItemClass.get_Cells()
at HoldemManager.ӣ.ठ()
at HoldemManager.ӣ.ट(Object ԗ, RunWorkerCompletedEventArgs Ԙ)
at System.ComponentModel.BackgroundWorker.OnRunWorker Completed(RunWorkerCompletedEventArgs e)
at System.ComponentModel.BackgroundWorker.AsyncOperat ionCompleted(Object arg)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///c:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
Assembly Version: 1.6.0.0
Win32 Version: 1.6.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
DevComponents.DotNetBar2
Assembly Version: 7.7.0.0
Win32 Version: 7.7.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
HMClass
Assembly Version: 1.0.0.0
Win32 Version: 1.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HMClass.DLL
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
Assembly Version: 3.1.2000.0
Win32 Version: 3.1.2000.19262
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
Softelvdm.SftTreeNET
Assembly Version: 2.0.7.0
Win32 Version: 2.0.7.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Softelvdm.SftTreeNET.DLL
----------------------------------------
Softelvdm.Controls
Assembly Version: 1.0.0.10
Win32 Version: 1.0.0.10
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Softelvdm.Controls.DLL
----------------------------------------
Npgsql
Assembly Version: 1.98.4.0
Win32 Version: 1.98.4.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Npgsql.DLL
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
Mono.Security
Assembly Version: 2.0.0.0
Win32 Version: 2.0.0.0
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Mono.Security.DLL
----------------------------------------
ZedGraph
Assembly Version: 5.1.4.31904
Win32 Version: 5.1.4.31904
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/ZedGraph.DLL
----------------------------------------
Acid Library
Assembly Version: 1.3.2734.23020
Win32 Version: 1.3.2734.23020
CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/Acid%20Library.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.