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Jackkicker
01-12-2009, 03:38 PM
The import works fine for any site except for PokerStars hands... The handhistory folder for pokerstars is configured properly, the "Configure auto import folder" is also configured properly and I bought the pro version of HM. But for some reasons the hands won't import and I get an error in the HM import tab for each hand I try to import... I even tried to create a new database and I also moved the handhistories folders but PokerStars hands won't import. I also updated my HM version to 1.07 . I looked in the Importing/Import Errors/ but didnt find any log about this issue.

BTW, is it normal that my HM shows that its at 1.06 even after the update to 1.07?

Thanks for your help!
Vincent

Al1
01-12-2009, 04:07 PM
About the 1.06 showing, no this isn't normal.

Can you try to reinstall HM:

1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe
8) Test if it works for a while and if it does proceed to step 9
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works again for another while and if it does proceed to step 11
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works

Jackkicker
01-13-2009, 12:08 PM
PokerStars hands are now being imported properly!

Thanks for your help!