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mike
01-11-2009, 03:42 PM
i never had a problem before but reinstalled on a new hard drive - it opened once ok but now i get 0x800ffff it goes on to say its a catastrophic failure (not nice on a Sunday evening) any advice much appreciated

Al1
01-11-2009, 04:10 PM
Can you attach a screenshot please.

HM opens before the error message or it doesn't opens at all?

mike
01-11-2009, 06:09 PM
it wont open

Al1
01-11-2009, 06:29 PM
Ha ok, it's the "xenocode" error.

Can you try to upgrade: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe

If it persist, can you reinstall HM:

1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe
8) Test if it works for a while and if it does proceed to step 9
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works again for another while and if it does proceed to step 11
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works

Works?

mike
01-11-2009, 06:42 PM
thanks man,its opened - ill see how it goes