New Rush Hud Lag thread

[idontcarejustletme]

Hi, I've read some of the other threads on HUD lagging at Rush but most didn't address my issue.

Probably once every 15-20 minutes the HUD from the previous table gets "stuck" for the new table and I don't get stats for the new players. For the next hand it's back to normal.

I have a brand new SSD, just re-installed my OS and only have a database of 100k hands. I did some of the performance tweaks and they didn't seem to help. Just wondering if anyone else has this problem of the HUD occasionally displaying the older table HUD on one table of the several I'm playing.

[netsrak]

I'm 4 tabling rush regularly but i never have such problems.

You have site options -> ftp -> use ocr.. disabled?

Please attach your holdemmanager.config file from C:\Program Files(X86)\RVG Software\Holdem Manager\Config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extentions turned off.

[idontcarejustletme]

Yes the OCR thing is disabled.

config file is attached

[olliepower]

Just to be sure, I have outlined the steps you can do to make your HUD lag go away. You may have already done this, but I'm posting it just to be sure.

Can you make sure your Opacity slider in HUD options > Player Preferences> Appearance TAB is 100% to the right and also do the same for the mucked cards Opacity

Also keep task manager running and have it sort by CPU in the Processes TAB and see what is using the most CPU when the lagging happens.

Try disabling as many programs as possible such as AHK scripts, Firewall, LimeWire, Mikogo etc. and Antiviruses and if they can't be disabled make sure you add all these programs to the exceptions list such as HMhud.exe, DBcontrol panel.exe and holdemmanager.exe from the Holdem Manager folder as well as any of the other programs that happen to be running, sometimes for example the antivirus/firewall etc. scan every file that's been processed and it can slow things down so running with as few programs as possible. This is the most common culprit and it's usually a combination of 2 or more programs that can cause the issue rather than 1 specific program.

Rule out corrupt config files as the problem
Sometimes a corrupt prefs.xml file or holdemmanager.config file can cause Holdem Manager or the HUD to crash. To rule this out we install the default prefs.xml file and holdemmanager.config file.

First close Holdem Manager and go to C:/Program Files/RVGSoftware/HoldemManager and make copies of the prefs.xml file and holdemmanager.config file, then delete the originals. Once you do this restart Holdem Manager and it will create default holdemmanager.config and prefs.xml files and if this fixes the crashing problem then we can assume it was one of those 2 files were corrupt. In that scenario we would need to re-configure our import folders and HUD settings and use the new default ones.

If however it doesn't fix the issue we can just replace the defaults with our copies by closing HM, deleting the prefs.xml file and the holdemmanager.config file and renaming the 2 copies to prefs.xml and holdemmanager.config and rebooting HM and all our settings will be returned.

Rule Out Firewalls/Antiviruses
Sometimes firewalls can prevent access to a file that HM needs to run and thus causing it to crash, unfortunately disabling the firewall doesn't always fix the issue. See these two FAQs on how to remedy that.
http://faq.holdemmanager.com/questions/339/Software+Security+Problems+%28Firewall%29
http://faq.holdemmanager.com/questions/275/Windows+Firewall+%7B47%7D+Defender+Problems
It can be easy to pass this off and say it didn�t happen before but has been the cause on several occasions

Also going to control panel > Admin Tools > Event Viewer and copy and paste any description if there are any error or information events that coincide with the time of the lagging.

Go to Hud Options > Site Options and disable all the prefetch/track live hands options for all the sites.

Disable Aero and choose the standard/default theme On Vista or Windows 7
Disable Aero on Windows 7 or Vista - How-To Geek (http://www.howtogeek.com/howto/windows-vista/disable-aero-on-windows-vista/)

Disable or Reduce Hardware Acceleration
Hardware Acceleration can solve issues with graphics and crashing issues, depending on your graphics card driver Windows 7 and Vista users may not be able to disable this. Click here to see how to do this.

Lastly make sure your graphics driver is up to date as this can make a big difference to lagging even with a brand new PC.
http://faq.holdemmanager.com/questions/362/How+To+Update+Your+Graphics+Card+DriverOn

With all those tried if you still haven't found a solution Enable Logging
Please go to Hud Options > Table Preferences and enable logging. Then recreate the crash and then go to C:\Program Files\RVG Software\Holdem Manager\Logs and send us the log.txt file with details of what's happening to support@holdemmanager.net and a link to the thread you made detailing all the steps you tried and also be sure to send the log before restarting HM otherwise it will clear the log. Also try to provide as much detail as possible about what was happening at the time the crash happened, did you click a button, switch tab, hover over a stat etc.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest beta - http://www.holdemmanager.com/Downloads/HmUpdate.exe

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

[idontcarejustletme]

Still going through the recommended fixes. So far none have worked for me.

just fyi I asked on 2p2 and others experience the same problem: Two Plus Two Poker Forums - View Single Post - ***OFFICIAL 2011 FTP REGS THREAD*** (http://forumserver.twoplustwo.com/showpost.php?p=25635731&postcount=8218)

Two Plus Two Poker Forums - View Single Post - ***OFFICIAL 2011 FTP REGS THREAD*** (http://forumserver.twoplustwo.com/showpost.php?p=25635572&postcount=8216)

[idontcarejustletme]

turning off all animations has seemed to fix this problem

[netsrak]

Rush animations?

[idontcarejustletme]

yes but also just turning off all animations on the main lobby options toolbar

[netsrak]

Thanks for this, nice catch.