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sickbay
01-07-2009, 03:53 PM
Hey guys!

I have installed HEM and the database as stated in the instruction. It works great until i close it.

When i try to restart it i get the next message "the following error occured when trying to open the database: " Unable to read data from the transport connection : an existing connection was forcibly closed by the remote host".

what do i do now?

note that i have the trial version.

thanks.

Madcow40
01-07-2009, 04:07 PM
I got the same message. It came today... Have used it for 2-3 months with nothing wrong.

Its when loading the postgreSQL the message is comming.

here is the problem:

http://lastopp.no/filer/c93e19f73f408756e3e1862df159e0a7.jpg

click "ok" and then u get to the postgresSQL loading area, and u press "ok" there and I get this message:

http://lastopp.no/filer/1825d04a85de852fa1b4ae28f055b8df.jpg

Some of the text is written in Norwegian.

Can someone plz help me!

sickbay
01-07-2009, 04:09 PM
ha ha. that was funny to see in other language. i'm even more puzzled but it is EXACTLY what happens with my HEM.

any help?

morny
01-07-2009, 09:57 PM
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34 Please follow the FAQ and it should also lead you to Faq 171

Madcow40
01-08-2009, 10:07 AM
Ty. It worked after restart of PostgreSQL. :)

Madcow40
01-08-2009, 10:50 AM
EDIT!

Did not work after restart. same message. did the same again.. it worked, but i could not import hands.

What to do?

morny
01-08-2009, 12:21 PM
When you say it would not import what do you mean, it imported but there were errors?

Have you UAC diusabled: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=73

sickbay
01-25-2009, 10:44 AM
hey Morny! pls pls pls pls help us more. i TRIED to follow the steps but i can't ...my firewall is working differently apperently [ i use smth called F-Secure]. what can i do?!?!

i need HEM! im desperate.

morny
01-25-2009, 02:48 PM
As per the FAQ any firewalls/antiviruses other than Windows Firewall/defender need to be completely uninstalled. As i mentioned in it if you decide to skip a step then it probably wont work and will end up taking longer so start at the beginning of the FAQ and follow it step by step exactly as its written and it should be fine.

Madcow40
01-26-2009, 07:38 AM
I also got F-Secure.... had to unstall it and reinstall PostgreSQL. Then it work. Plz say the word when this is fixed and i can install F-secure again!

TehVader
11-19-2009, 07:10 PM
I just got this problem, I'm using AVG and UAC is disabled. HEM has worked fine since I bought it a little more than a year ago and this is the first time I encounter any problem like this, anyone got an easy fix?

fozzy71
11-19-2009, 09:57 PM
This is usually a firewall or windows update issue.

First try to reboot. If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.

If no help, try this:

Start > Programs > PostgreSQL > 8.x > Stop Service

Start > Programs > PostgreSQL > 8.x > Start Service

Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=171

Please try following all of these FAQs, step by step:

1) http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=34
2) reinstall the same version of postgresql, using the same \data folder - http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=177
3) http://www.holdemmanager.net/forum/showthread.php?t=8261

If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands.