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CaptainPop
01-06-2009, 02:50 PM
I am trying to get HEM to recognize Betfair turnament tables. Inbthe table finder there was an error saying it was likely due to not being run as administrator.
However when I rightclick HEM and Run as Admin I had to go through all the registration again and then it said "unable to find config file" and something about make sure you are running the program from correct directory. It also wants to sart a nerw database.
Running as admin seems to make it think it's a completely different program and it can't realize it's already been installed.

morny
01-06-2009, 03:42 PM
Can you reinstall like that this time and tell me if it works:

1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe
8) Test if it works
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works

CaptainPop
01-06-2009, 04:30 PM
Reinstalled and updated but I still get the same thing happening.
Doubleclick on HoldemManager.exe and the program opens and runs but if I rightClick and run as admin it starts up the registration wizard.

morny
01-06-2009, 04:41 PM
What do you mean registration wizard, can you post a screenshot

CaptainPop
01-07-2009, 07:09 AM
What do you mean registration wizard, can you post a screenshot

http://www.gogol.uk7.net/poker/HEM.png

morny
01-07-2009, 12:26 PM
Do you still have the serial number Roy sent, it should be from sales@holdemmanager.net and if you dont have that serial no then contact that email for it. Then press register and enter you serial number when activating