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View Full Version : trial period suddenly over after 4 days??? (was 10days remaining last night, now 0)



CF23
01-05-2009, 04:06 PM
hi

i installd holdem manager wednesday afternoon last week.
last night was the last time i used the programme.

now i just started it as usual and it suddenly says 0 days remaining.
i think it said 11 or 10 remaining last night.

what happened???

i'm happy to pay for it, and always intended to, but... this is strange?

when i click on cancel a new screen appears titled licensing issues: there are problems with your license.

now, i never had one in the first place though.

i haven't done any changes to my laptop since last night.

one thing it says in the license issue screen at the bottom is "me sure your date and time on your pc are accurate".
i live in the GMT time zone but was on holiday in CET and had my windows clock changed +1 hour when HEM was installed.
last night i came back and played a last round of poker after midnight, and while it was already running ii changed my windows clock -1 hour.

could THAT have anything to do wth the issue?


i now looked into the reg.log file. here's the extract


Thursday, February 05, 2009 8:28:56 PM: A valid license could not be obtained for 'Holdem Manager'. Please contact RVG Software Ltd for assistance.

Reason:
No compiled licenses found.

No licenses found in C:\Programme\RVG Software\Holdem Manager.

Could not validate license "Small Stakes Edition (SMS-)" in HoldemManager.
Serial number not provided.

Could not validate license "Professional Edition (PRO-)" in HoldemManager.
Serial number not provided.

Could not validate license "Evaluation Edition (TRY-)" in HoldemManager.
Did not accept terms of the trial.

Stopped looking for additional licenses.

???

morny
01-05-2009, 08:00 PM
Escalated to Roy, hell respond asap

Rvg72
01-06-2009, 12:55 AM
It is possible but normally that would only happen if you tried resetting the clock back more than 1 hour. I can't extend the trial but I can offer a 7 day refund period to you if you purchase so that you can use it risk free.

Roy

CF23
01-06-2009, 04:57 AM
thanks roy

i only set it back by one hour i believe as it was the hour i added when in a different time zone.

is this only a problem with the trial version or will i be getting problems with a fully licensed version should i move around in time zones and change my clock?

if i purchase tonight (using credit card via pay pal) will i be getting a code instantly?

morny
01-06-2009, 02:44 PM
Hi,

Timezones wont effect the licensed version. It takes up to 24hrs to recieve the code but thats the Max and its usually alot quicker

CF23
01-06-2009, 03:25 PM
ok i JUST bought it

ship the code!!! ;)

please

already feeling the downtime, had to play without a HUD, felt so wrong!

morny
01-06-2009, 03:39 PM
You need to email those details to Roy and add sales@holdemmanager to your email list so its not added to spam

CF23
01-06-2009, 03:43 PM
thanks
and what is his email address please?

morny
01-06-2009, 03:48 PM
sales@holdemmanager.net

CF23
01-06-2009, 04:46 PM
code received!

cheers guys!

CF23
01-06-2009, 04:56 PM
ok, something odd:
i can't seem to filter by time anymore...
i noticed this right at the start as the filter was set to last 5 days iin the report tab, and did not show any stats...
same in the sessions or hands tab.
i tried several sets, such as last 5,last 7, last 10 days, last 1 month, last 48 hours... nothng comes up!
the "last x hands" still works fiine though...
the "between" a certain date also works fine.
so does the "after" date filter
but "this month" "last month" or "today", "yesterday" does not work...???
whereas this year and last year works fine.

i'M confused?

Al1
01-06-2009, 07:25 PM
ok, something odd:
i can't seem to filter by time anymore...
i noticed this right at the start as the filter was set to last 5 days iin the report tab, and did not show any stats...
same in the sessions or hands tab.
i tried several sets, such as last 5,last 7, last 10 days, last 1 month, last 48 hours... nothng comes up!
the "last x hands" still works fiine though...
the "between" a certain date also works fine.
so does the "after" date filter
but "this month" "last month" or "today", "yesterday" does not work...???
whereas this year and last year works fine.

i'M confused?

Hi, can you post this question in a new thread please.
Try to upgrade HM and tell me if it persists: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe

CF23
01-07-2009, 04:12 PM
please ignore....
i had set my windows clock to february...........

i guess that's also the reason why my trial ended so suddenly.....

oh well.
human error ;)