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smogue
03-11-2011, 10:18 PM
Dear HEM support,

My HEM is displaying totally wrong results at the results tab.
All my hhs are imported and recognized, I can see all my hands correctly. But the results are wrong, it says I am -$800 though I am +$1200. My ROI is totally wrong aswell all together with my graph and everything concerning results.
I haven't changed any filter neither modified any setting.
What can be the problem?

Thanks

deathcard71
03-12-2011, 02:00 AM
are you on pokerstars? if your on a different site then i'm not certain where to go but you need to import tourney summaries for HEM to keep accurate track of results.
had same problem recently.

in pokerstars goto options>tournament summary options>click save my tournament summaries

then in HEM goto options>configure auto import folders>auto detect> and it should find the summary folder and solve your problem.

netsrak
03-12-2011, 06:22 AM
Which pokersite?
Which gametype?
Which HM version?
Which operating system?

Are you playing Euro Tables?

smogue
03-13-2011, 06:02 PM
Hey,

I am not playing on Stars, the room is Ongame.
Gametype: Heads Up sngs, sometimes 4man sngs, thats all.
HM version: 1.11.05e
Op system: Win 7
I am playing $ tables.

netsrak
03-14-2011, 04:59 AM
Did you check the results of the single SnGs? Are they correct?

I think you need to edit the results manually.

smogue
03-14-2011, 07:58 PM
Just checked the results in data view of single sngs and they all seem correct.
What can be wrong then?

netsrak
03-15-2011, 07:26 AM
Please zip and mail the original handhistory files (you find them in the HM archive folder or in the handhistory folder of your poker client) and screenshots of the wrong results together with a link to this thread and an explanation of the problem to support@holdemmanager.net. We will then try to reproduce the problem.