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Ekslem
12-31-2008, 08:31 AM
I am facing this problem I don't have the main pop up popping up when i click a HUD display. Sometimes it pops up and the next sec. it doesn't work anymore and then a few hours later it sometimes is back to working fine again (not always). I didn t change any setting in the meanwhile. Any explanation/solution??? Using v 1.07

Al1
01-01-2009, 07:08 PM
Can you upgrade HM: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe

Is the "HUD Options => Table Preferences => Click for Popup" unchecked?

Ekslem
01-18-2009, 01:23 PM
It is back again and it is back after updating my HUD via the player preferences window in HM. Only made a little adjustment in my HUD.

I again updated with the latest http://www.holdemmanager.com/downloads/HmUpdate.exe
but it is still not working!

Guess it is a bug in HM or what??

Al1
01-18-2009, 01:31 PM
Can you reinstall HM:

1) Make a backup of the "Config" folder in a safe location, this folder is in the RVG Software\Holdem Manager\ folder
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upgrade HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it works for a while and if it does proceed to step 9
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works again for another while and if it does proceed to step 11
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works

Ekslem
01-18-2009, 01:32 PM
Well I will think about it. I just want to play poker now :(

Ekslem
01-19-2009, 03:42 PM
Can you reinstall HM:

1) Make a backup of the "Config" folder in a safe location, this folder is in the RVG Software\Holdem Manager\ folder
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upgrade HM: http://www.holdemmanager.com/downloads/Hm1.08Beta.exe
8) Test if it works for a while and if it does proceed to step 9
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works again for another while and if it does proceed to step 11
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works

I did all of above.

Step 9: Is it correct I replaced the new Config folder (C:\Program Files\RVG Software\Holdem Manager\Config) with my backuped Config folder from step 1? At least this is what I did.

Step 10: HUD was working normally.

After step 11 I was facing same problem! So no pop up when clicking the HUD :(

How to solve?

Al1
01-19-2009, 04:31 PM
I did all of above.

Step 9: Is it correct I replaced the new Config folder (C:\Program Files\RVG Software\Holdem Manager\Config) with my backuped Config folder from step 1? At least this is what I did.

Step 10: HUD was working normally.

After step 11 I was facing same problem! So no pop up when clicking the HUD :(

How to solve?

Ok, thus now we know that you HUDs files are corrupted. Redo the uninstall/install like I have said but stop after the point 9).
Since here, you will have to recreate your HUDs manually. I have a nice layout if it can help: http://208.109.95.123/forum/showthread.php?t=4166

To avoid that in the future, be sure you regularly backup the "Config" folder of HoldemManager.

Can you attach your exported HUD files please.

Ekslem
01-20-2009, 04:16 AM
Ok, thus now we know that you HUDs files are corrupted. Redo the uninstall/install like I have said but stop after the point 9).
Since here, you will have to recreate your HUDs manually. I have a nice layout if it can help: http://208.109.95.123/forum/showthread.php?t=4166

To avoid that in the future, be sure you regularly backup the "Config" folder of HoldemManager.

Can you attach your exported HUD files please.

Well, I have done the same (uninstall/install, recreating HUDs again) about 2 months ago and now it is back to corrupt again. How come? Can I do something to prevent it or am I doing things wrong in my set up or what? When I create my HUDs I do it by edting the default HUD. Is it better to create a newly named HUD and link it to my pokersites?

You want me to send my exported HUD files for your records/investigation?

Ekslem
01-20-2009, 10:35 AM
Can you let me know if it is better to set up my HUD from scratch instead of editting the default HUD.

morny
01-20-2009, 11:42 AM
No editing it from scratch is fine, im not sure what caused it to corrupt but if you backup the "Config" folder of HoldemManager when youve your hud setup them you can just copy and paste it if this ever happens again.

Al1
01-20-2009, 05:13 PM
Can you attach your holdemmanager.config file.

You can duplicate a HUD if you select it and click "New Config".

Ekslem
01-20-2009, 06:08 PM
Thx Guys.

Some additional questions:

1. Do I still have to add this folder in this release?

"How do I configure stars to pre-fetch stats before I play a hand?

Answer / Solution
Go to Options > Configure Auto Import Folders and click on “Add Folder” and add the following folder:
C:\Program Files\RVG Software\holdem manger\importing\hem data and click close. You should also set it to move files after import. In a later release this folder will be automatically added."

2. I have in my 'table preferences' window my 'mucked cards time' set to 0. Do I nevertheless have to tick on the 'Won/Loss mucked' checkbox? What does it exactly means?

3. What to do with the HUD Options > Site Options window?

morny
01-20-2009, 07:55 PM
1) No, this can be done via Site options

2) This is related to Party and a 3rd party tool, if you dont use it then untick this

3) Tick prefetch one hand

Ekslem
01-21-2009, 06:35 AM
Thanks.

I might have a clue what caused the problem. I did make changes in my player preference (HUD) settings and applied them while playing poker at the same time and had my auto import and HUD display running.

Is it possible this caused the prob? Only make changes and apply them when you are not running auto import?

@Al1: I already deleted old config files from py PC. Started the set up totally from scratch now.

Ekslem
01-24-2009, 09:10 AM
I guess there is a bug in v 1.08 beta 3.

I keep saving my muck cards time (0) in my table preferences. I have to reset it back to 0 everytime I start up HM cause it it set back to 5 sceonds each time.

morny
01-24-2009, 05:32 PM
This is fixed in beta 5 which will be released soon

Fulzgold
01-25-2009, 04:34 AM
I've had this same problem after making adjustments to the hud, main popup non-functional. Bug imo

morny
01-25-2009, 04:45 PM
What problem?

Fulzgold
01-25-2009, 07:03 PM
The problem of the default main popup not working properly. Mine hasnt worked for a few weeks. assuming the files somehow get corrupted when making changes at times. This is why I'm saying it's a bug. I don't need the main popup at this point anymore, so it's not a big deal for me but for others im sure its a big inconvenience.

here's the thread where i detail my problem:
http://www.holdemmanager.net/forum/showthread.php?p=25948#post25948

morny
01-25-2009, 11:50 PM
You said your problem was fixed in that thread if its not working again repeat the advice Al gave and it should sort it out