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View Full Version : computer crashed while holdem was running. now can't get it to start up.



mused01
12-30-2008, 07:58 PM
everyone time i start up, I am greeted with the message :
"An error occurred while loading the Prefs files: Root element is missing."

Have already tried reinstalling it.

Vladimír Krasula
12-31-2008, 04:15 PM
Hi i have probably the same problem, I am currently using only trial verison, but was planing on purchasing the full version. My PC crashed and now i have a error window that say something about not expected exception. I tried to reinstal but didnt helped. Pls help me, I have PT3 but I like HM so much more even after 2 days. :) I add a screenhot of error window. It is in Czech but i hope that the important part is the nuber of error and u can find it inside the text. http://www.pixhost.org/show/77/96924_holdem-manager-error.jpg

Vladimír Krasula
12-31-2008, 05:42 PM
Ok i found some older thread http://www.holdemmanager.net/forum/showpost.php?p=3361&postcount=3 and when I instaled older version of HM I finnaly started HM, but anytime i try to upgrade to current version the same error occures, I also upgraded Microsoft .NET to the newest version according to instructions ( I am a vista user so I have Microsoft .NET 3.5 ). What can I do to have the current verison?

Al1
01-01-2009, 06:09 PM
Can you try to reinstall HM like that first:

1) Make a backup of "Config" in a safe location
2) Export your HUDs via "HUD Options => Player Preferences"
3) Uninstall HM via the Control Panel
4) Go to Program Files and delete the RVG Software directory, or the equivalent for Vista
5) Reboot your computer
6) Install the complete setup of HM: http://www.holdemmanager.com/downloads/holdemmanager.zip
7) Upload HM: http://www.holdemmanager.com/downloads/HmUpdate1.07beta.exe
8) Test if it works
9) Overwrite the backuped "holdemmanager.config" file in the new Config directory to recover your settings
10) Test if it works
11) Import your HUDs via "HUD Options => Player Preferences"
12) Test if it works