Migrating from Vista to Win7->no HUD on OnGame

[onkel molle]

Hi. Got a new comp.

Watched Brents tutorial on migrating from 1 comp to another. Worked fine. Hands are imported and all, but the HUD is gone.

Should probably mention, I upgraded from an earlier HM version (1.11.04 I think).

Can't help feeling, I just needa check one box somewhere.

Help would be grately appreciated.:)

[netsrak]

* Please try updating to the latest version 1.11.06a http://www.holdemmanager.com/Downloads/HmUpdate.exe

* Under Vista and Windows 7 make sure that holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the holdemmanager.exe, dbcontrolpanel.exe and the hmhud.exe executable and select "Run as admin" from the popup menu under compatibilty.

* If that doesn't help, please check this and answer and post the questions http://faq.holdemmanager.com/questions/48/My+HUD+Doesn't+Work

[onkel molle]

Thanks for your help. It is much appreciated.

My version is 1.11.06b, which should be later than the one you refer to!?

Been through all the steps. Nothing works. Mailed support two days ago. Still only that autogenerated reply.

Anyone care to give it a go?

[netsrak]

1.11.06b is fine.

Please post the answers to the FAQ questions and attach your holdemmanager.config file.
But i'm pretty sure you need to use the table finder to get the Hud running.

[onkel molle]

1.What version of Holdem Manager are you using?

A: 1.11.06b

1.What poker site are you playing on and does the problem occur on more than one site?

A: Scandic (OnGame

1.Which type of game(s) are you playing? (NL, FL, Omaha, SnGs, MTT)

A: SnGs, MTTs and Cash. All NLHE.

1.Have you clicked on the Start Auto Import button?

A: Yes

1.Often times, it is one setting or option that's not correct in your poker client. Please see our Detailed FAQs on configuring Holdem Manager to work with poker sites to make sure your poker site is saving Hand History files.

A: Done that.

1.Check to see if the hand histories are showing up in the folder that you configured in HM to auto import from.

A: They are.

2.If you think the hands are importing the please go to the reports TAB, select your username and run a report with all filters off to confirm they have imported.

A: Done that. They have imported.

1.If the hand histories show up in the auto import folders, but they're not importing into the database, please create a new database and try importing some hands to test if it's a corrupt database. http://faq.holdemmanager.com/questions/75/Create+%7B47%7D+Delete+Database

A: Not the problem.

1.Have you tried the Table Finder and did it work? http://faq.holdemmanager.com/questions/60/Configuring+Table+Finder+to+Show+HUD+

A: Yes I have. No it did not.

1.If you open the hand history files, are they written in English?

A: Yes, they are.

1.Please attach your holdemmanager.config file from C:\Program Files\RVG Software\Holdem Manager\Config folder. It may be just called holdemmanager if youve extenstions turned off.

A: Is this the right file, and is it even attached?:

8031

[fozzy71]

1) Export any custom HUD configs and Copy/Paste your \Config folder before deleting any files as a backup.
2) Close HM and the Table Manager.
3) Delete your existing HUD Prefs files, so HM will rebuild them to default.
4) Delete > \Holdem Manager\Config\prefs.xml, pospref.txt, pospref2.txt, pospref4.txt, default.txt, and exenames.txt
5) Start HM< Auto Import, Open the Table Manager, and test on a single cash table.

Windows hides 'known file extensions' by default. Configuring Windows To Show Extensions :: Scott Granneman (http://www.granneman.com/techinfo/windows/showextensions/)

Try the table finder again - http://faq.holdemmanager.com/questions/60/ConfiguringTableFinderToShowHUD

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

Left-click and drag the red X to that table window

Click OK


If you are still unable to get it working Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 9:00 - 18:00 EST, 7 days a week.