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View Full Version : HUD won't load in games



glitlr
12-29-2008, 06:21 PM
Here are the answers to the FAQ which are required.


1) What version of Holdem Manager are you using i.e 1.06.04 Beta 12 (not the latest Version)?
1.07

2) What Poker Site are you playing on and does the problem occur on more than 1 site?
Pokerstars - I don't play on any other site

3) We Have detailed FAQ's that explain how to set it up for each site, its often 1 setting or 1 box not been ticked that causes the problem so follow these FAQs exactly and aknowledge that it is setup as per the FAQ: http://www.holdemmanager.net/faq/afmviewtopic.aspx?topicid=36
I've been through these several times, and as far as I can tell I've done everything possible.

4) Check to see if the Hand Histories are showing up in the correct folder. Go to Options > Configure Auto Import Folders and check the location of the folder HM checks for the Hand Histories. Then while playing go to that folder and see if new Hand Histories that correspond to the tables your playing are showing up. This is not relevant where the site uses a database like on Ongame or Prima.
Yes, I tried this. I even imported the first few hands of the game just to verify it was reading the Hand Histories properly. It is, and HUD still is not working.

If you right click inside the folder and choose View > Details you can sort the hands by date modified if there is lots of hand histories. Please let us know if Hand Histories are showing up in this folder or not?
They are.

4a) If the Hand Historys are showing up then skip this section...ok

5) So by now you should have confirmed in answering each question that you have setup the folders correctly and the hands are appearing in the correct folder. Are the hands being imported into Holdem Manager? http://208.109.95.123/faq/?f=129Yes.

6) Have you tried the Table Manager and did it work? http://208.109.95.123/faq/?f=54 This is where I think the problem is. That "red four triangle square" or whatever it's called - does not show up.

7) If you open the HH are they written in English, they should be btw? Yes.

Hope to hear back as soon as possible, ty.

morny
12-30-2008, 01:18 PM
email me morny@holdemmanager.net and well do a teamviewer session

mksmipalla
12-30-2008, 01:41 PM
Don't know about anyone eles, but my table manager has never had the "red four triangle square" on it and my hud works fine.