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View Full Version : FTP issues: frequent crashes + stats in wrong place on short tables



DougG
12-29-2008, 12:36 PM
I'm using the trial version of 1.07 with Full Tilt - playing LHE on HU, 6max, and FR tables. HUD seems to be set up correctly and the stats generally display correctly. But I have 2 issues:

1) the HUD crashes constantly - I'm not sure it's ever gone more than 15 minutes without crashing. I've tried HEM on 2 computers, and it does the same on both. I'm running Spadeye, but nothing else. It's easy to fix - I just relaunch the HUD - but annoying.

2) when the table gets very short, my opponents' stats are displayed in the wrong place. For example, if I'm playing at FR table, but there are only 2-6 players, the stats don't display next to the correct opponent. I think HEM may somehow be using the 6-max or HU configuration to determine where to put the stats on a FR table - if that's too confusing, I'll try and get a couple of screen shots. (note - the stats themselves are correct (so, I'm getting HU stats when I'm playing HU) - it's just that they're appearing in the wrong place)

I'm using Win XP pro; 512Mb; all drivers updated. I have "auto-center" checked on FT and "fix player stats" checked in HEM.

I don't have any other poker apps running, and I get the same issues when I close everything except firewall and AV program.

I've googled, searched the forums, and read the FAQ's but haven't really seen these issues fixed anywhere.

Thanks,
Doug

morny
12-29-2008, 05:49 PM
1) Please go to Hud Options > Table Preferences and enable logging. Then recreate the crash and then go to C:\Program Files\RVG Software\Holdem Manager\Logs and send Mike the log.txt file with details of whats happening to mlamb1@gmail.com NOTE: do this immediately after the crash and BEFORE you relaunch the hud otherwise the data may be overwritten

DougG
12-30-2008, 03:42 PM
Done.

Any help with the seating problem?

morny
01-02-2009, 02:33 PM
Please check your filters: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=131

DougG
01-02-2009, 05:09 PM
Please check your filters: http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=131

I don't think that FAQ applies. The problem isn't WHAT the stats are displaying (I have those filters set the way I want them). It's WHERE they are displaying - e.g. stats for the player in seat 3 appear by seat 6.

Also, my trial period ends in 2 days - any way to reset that while we try to fix these issues?

Thanks,
Doug

morny
01-02-2009, 06:29 PM
Hi, the trial cant be extended its not within our control as its automated software.

What it might be so is the Hud Layouts, make sure you have that setup correctly and if it still dosent work then email me morny@holdemmanager.net and well do a teamviewer session.
http://www.holdemmanager.net/faq/afmviewfaq.aspx?faqid=135