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View Full Version : HM3 using a lot of RAM



wiehaaa88
01-02-2021, 08:13 PM
Hi support,

My PC is getting superslow lately while running HM3. I attached a photo of the memory being used by HM3 while its open. Do you have any idea why it takes soo much RAM. Surely this must be the reason why PC is very slow while using Hm3.

Thanks in advance

fozzy71
01-03-2021, 12:26 PM
- What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Please see this FAQ for our recommended/optimal system specs - https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/265/What-Are-The-PC-Specs-To-Run-Holdem-Manager-3%3F
- If you have an 'Alias' selected as the active player try selecting a specific site screen name with fewer hands and exit HM3, close the HM3 server, and restart HM3.
- Does disabling the HM3 - Live Play - [ ] 'Automatically refresh' option help eliminate that busy cursor issue and improve your performance?
- How big is your database and how many hero hands are in the database?* How many tables do you typically play at the same time when you see these issues?* How long is your average session?
- Does it help if you open the HM3 - Apps - NoteCaddy menu and 'Disable NoteCaddy'?

Are you using a custom HUD you created or imported from HM2? Do you have the same problems if you use the HM3 'Standard' HUD profile? Try to remove any unused or extra popups from the HM3 HUD profile, that you might have imported from HM2. With HM3 it loads the stats for all the associated popups even if you are not using them.

- HM3 - HUD - HUD Editor - 'Profile:' = select the profile you want to edit.
- Options - 'Export' or 'Duplicate' the profile so you have a backup copy before you make any edits.
- Click the 'Popup Groups' button in the upper right corner.
- In the upper left under 'Groups' you can select then 'Delete' any unused popups.

This should help speed up the overall HUD and popups performance.

If you continue to have problems:

- Try to remove positional stats directly in the hud (stats using position item property in the Hud Editor)
- Try to reduce number of stats in the HUD
- Try to disable session stats in tooltips (HM3 - HUD - HUD Options)
- Try to set max number of hands limit lower in HUD Options
- Try to reduce the number of hands in the database (new database and import only a small portion of the hands)
- For popup loading speeds: reduce number of popups and complexity of the popups

If none of that helps:

Please create a support ticket (https://support.holdemmanager.com/support/category/19) with a link to this thread and your forum username.

Please reproduce and screenshot the error and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:

a) Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.
- Here is a short video showing how to collect those event viewer logs (https://www.dropbox.com/s/t2y0i8qkhgnjnzr/how%20to%20collect%20and%20zip%20event%20viewer%20 logs.mp4?dl=0).

b) Also send the following HM3Logs files manually:
- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start (Windows Icon) - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here (https://support.holdemmanager.com/support/category/19) with a detailed, step by step, description of what you did before the error.
- Here is a direct link to your My Tickets page (https://support.holdemmanager.com/user/mytickets/).
- Here is a short video showing how to collect those HM3logs (https://www.dropbox.com/s/diahy56xhry04wm/how%20to%20collect%20and%20zip%20hm3%20logs%202.mp 4?dl=0).

Note: When sending any files please zip them (select all files with CTRL+A > right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like Dropbox (https://help.dropbox.com/files-folders/share/share-outside-dropbox), then in Windows File Explorer right-click (DropBox Icon) 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with Dropbox try using WeTransfer (https://wetransfer.com/) or FileDropper (https://www.filedropper.com/) or Google Drive (https://support.google.com/drive/answer/2494822?co=GENIE.Platform%3DDesktop&hl=en) and copy/paste the download link to us.