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View Full Version : "Errors" in import details at the start of HM3



LutherBlissett00
01-02-2021, 04:28 AM
Whenever I open HM3 I find these errors in my Import Details tab:

https://ibb.co/nRgM7kF

It used to be 6 errors everytime, now it's 10 after the last update.
It doesn't seem to impact on anything from what I can see but it's kinda annoying.

fozzy71
01-02-2021, 11:20 AM
You likely have some stuck hand history files and/or improperly configured auto import folders or archive folder. Have you taken note of the path for those files in the Errors menu then checked the path with Windows File Explorer to empty the folder, and make sure the HM3 - Tools - Site Settings... Auto Import Folders and HM3 - Tools - Settings... - Import - 'Archive Directory' are configured properly?

If you continue to have problems:

Please create a support ticket via the 'Contact Support' (https://support.holdemmanager.com/support/category/19) link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files (https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support) and a screenshot and detailed description of the issue in the support ticket you created.